Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help travellers with bookings and queries while providing top-notch customer service.
- Company: Join Trip.com, a global leader in travel support with a vibrant team culture.
- Benefits: Enjoy 33 days of annual leave, competitive pay, and opportunities for growth.
- Why this job: Be the voice of Trip.com and make a real difference in travellers' journeys.
- Qualifications: Fluent in Dutch and English, with strong communication and problem-solving skills.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
As a Customer Service Advisor, you’ll be the voice of Trip.com - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
Hours: Rotating shifts, Full-time, 37.5 hours per week
What You’ll Do
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent the Trip.com culture in every interaction.
What You’ll Bring
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Dutch (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience – desirable but not essential.
Why You’ll Love Working Here
33 days annual leave (including...
Dutch Speaking Customer Advisor | Trip.com Group (Edinburgh) employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Customer Advisor | Trip.com Group (Edinburgh)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Trip.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Show off your language skills! Since this role is all about helping Dutch-speaking customers, make sure to highlight your fluency in both Dutch and English during interviews. It’s a big plus for us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Trip.com team.
We think you need these skills to ace Dutch Speaking Customer Advisor | Trip.com Group (Edinburgh)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Dutch Speaking Customer Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do at Trip.com!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process to join our amazing team at Trip.com.
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you research Trip.com and understand their mission and values. Familiarise yourself with their services and the role of a Customer Advisor. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Show Off Your Language Skills
Since this role requires fluency in Dutch and English, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages so you can showcase your ability to communicate clearly and effectively.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service situations. Think of examples from your past experience where you resolved issues or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready to Discuss KPIs
Since achieving KPIs is part of the job, be prepared to talk about your experience with targets in previous roles. Share how you met or exceeded those targets and what strategies you used to stay motivated and focused under pressure.
