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For Companies At a Glance
- Tasks: Provide exceptional customer service in Turkish and English via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse and inclusive culture.
- Benefits: Enjoy 33 days annual leave, health cash back, and monthly bonuses.
- Why this job: Make a real impact on travellers' experiences while growing your career.
- Qualifications: Fluency in English and Turkish, plus strong communication skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 26800 - 26800 £ per year.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Core Role Info - READ BEFORE YOU APPLY
- Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office.
- Salary: £26,800
- Hours: Full time, 37.5 hours a week.
- Hybrid: Our hybrid model is 3 days in office, 2 days from home.
- Language: This role requires spoken and written fluency in English and Turkish.
- RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time.
What You'll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Turkish and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent and embody the Trip.com culture in every interaction.
What You'll Bring:
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Turkish (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience - desirable but not essential.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays)
- 3 extra days for parents/guardians, plus long service leave after 10+ years
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly bonuses & $450 USD refer-a-friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages & more
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make an impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Find out more job opportunities on our official Trip.Com Careers Page! Have a good trip, and see you soon.
Customer Service Advisor (Turkish Speaking) in Edinburgh employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Turkish Speaking) in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out Trip.com's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires fluency in both English and Turkish, try doing mock interviews with a friend or family member. This will help you feel more confident when discussing customer service scenarios.
✨Tip Number 3
Be ready to share your past experiences. Think of specific examples where you've delivered outstanding customer service or resolved issues effectively. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Trip.com team.
We think you need these skills to ace Customer Service Advisor (Turkish Speaking) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in customer service and your fluency in Turkish and English. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your relevant experience effectively.
Apply Through Our Website: Don't forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Trip.com
✨Know the Company Inside Out
Before your interview, take some time to research Trip.com. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and Turkish, practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or handling customer scenarios in both languages.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Be ready to discuss how you would handle specific situations, showcasing your problem-solving skills and empathy. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Trip.com values collaboration, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team goals or supported colleagues in achieving KPIs. Highlighting your adaptability and eagerness to learn will also resonate well with them.