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For Companies At a Glance
- Tasks: Provide exceptional customer service in English and Portuguese via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse and inclusive culture.
- Benefits: Enjoy 33 days annual leave, health cash back, and monthly bonuses.
- Why this job: Make a real impact on travellers' experiences while growing your career.
- Qualifications: Fluency in English and Portuguese, plus strong communication skills.
- Other info: Dynamic team environment with opportunities for career progression and fun events.
The predicted salary is between 26800 - 26800 £ per year.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Core Role Info - READ BEFORE YOU APPLY
- Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office.
- Salary: £26,800
- Hours: Full time, 37.5 hours a week.
- Hybrid: Our hybrid model is 3 days in office, 2 days from home.
- Language: This role requires spoken and written fluency in English and Portuguese.
- RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time.
What You'll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Portuguese and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent and embody the Trip.com culture in every interaction.
What You'll Bring:
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Portuguese (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience - desirable but not essential.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym or discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make an impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Find out more job opportunities on our official Trip.Com Careers Page! Have a good trip, and see you soon.
Customer Service Advisor (Portuguese Speaking) in Edinburgh employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Portuguese Speaking) in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out Trip.com’s social media and website to see what they value. This will help you tailor your answers and show that you’re a great fit for their team.
✨Tip Number 2
Practice your communication skills in both English and Portuguese. Since this role requires fluency in both languages, try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps you figure out if Trip.com is the right place for you. Think about what you want to know about their team dynamics or growth opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Trip.com family. Good luck!
We think you need these skills to ace Customer Service Advisor (Portuguese Speaking) in Edinburgh
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both English and Portuguese, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous customer service experience, focus on roles where you've handled travel-related issues or worked in a contact centre. We love seeing how your background aligns with what we do at Trip.com!
Be Personable and Professional: In your written application, let your personality shine through while maintaining professionalism. We value empathy and a friendly approach, so don’t hesitate to show us who you are!
Apply Through Our Website: To make sure your application gets to us directly, apply through our official Trip.com Careers Page. It’s the best way for us to see your application and get you on board for an exciting journey!
How to prepare for a job interview at Trip.com
✨Know the Company Inside Out
Before your interview, take some time to research Trip.com. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and Portuguese, practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or handling customer scenarios in both languages.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past customer service roles. Highlight situations where you resolved issues, showed empathy, or went above and beyond for a customer. This will illustrate your ability to deliver outstanding service, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and resilience under pressure. Think of potential travel-related issues you might encounter and how you would handle them. Practising these scenarios can help you feel more confident during the interview.