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For Companies At a Glance
- Tasks: Provide exceptional customer service in Polish and English via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse and inclusive culture.
- Benefits: Enjoy 33 days annual leave, health cash back, and monthly bonuses.
- Why this job: Make a real impact on travellers' experiences while growing your career.
- Qualifications: Fluency in English and Polish, plus strong communication skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 26800 - 26800 £ per year.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Core Role Info - READ BEFORE YOU APPLY
- Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office.
- Salary: £26,800
- Hours: Full time, 37.5 hours a week.
- Hybrid: Our hybrid model is 3 days in office, 2 days from home.
- Language: This role requires spoken and written fluency in English and Polish.
- RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time.
What You'll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Polish and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent and embody the Trip.com culture in every interaction.
What You'll Bring:
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Polish (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience - desirable but not essential.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym or discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make an impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere; many of our senior leaders started with us in this very role!
Find out more job opportunities on our official Trip.Com Careers Page! Have a good trip, and see you soon.
Customer Service Advisor (Polish Speaking) in Edinburgh employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Polish Speaking) in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out Trip.com's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role requires fluency in both English and Polish, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to share your past experiences. Think of specific examples where you’ve gone above and beyond for a customer or resolved a tricky issue. This will demonstrate your problem-solving skills and show that you can handle the fast-paced environment at Trip.com.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows that you’re engaged and eager to learn more about how you can contribute to Trip.com’s mission.
We think you need these skills to ace Customer Service Advisor (Polish Speaking) in Edinburgh
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both English and Polish, make sure to highlight your language skills right at the start. Use clear and confident language in your application to demonstrate your communication prowess.
Tailor Your Experience: When detailing your previous customer service experience, focus on roles where you’ve handled similar responsibilities. Mention specific examples of how you resolved customer issues or improved processes, as this will resonate with us.
Be Personable: We love a bit of personality! Don’t be afraid to let your character shine through in your written application. A friendly tone can go a long way in showing us that you’d fit right into our team culture.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our official Trip.com Careers Page. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Trip.com
✨Know the Company Inside Out
Before your interview, take some time to research Trip.com. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Language Skills
Since this role requires fluency in both English and Polish, be prepared to demonstrate your language skills during the interview. Practice answering common customer service scenarios in both languages to highlight your proficiency.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you resolved issues or went above and beyond for a customer. Be ready to discuss these situations and how they relate to the role at Trip.com.
✨Emphasise Team Collaboration
Trip.com values teamwork, so be sure to mention any experiences where you worked collaboratively to achieve goals. Highlight your ability to communicate clearly and supportively with colleagues, as this will resonate well with their culture.