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For Companies At a Glance
- Tasks: Provide exceptional customer service in English and Italian via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse and inclusive culture.
- Benefits: Enjoy 33 days annual leave, health cash back, and monthly bonuses.
- Why this job: Make a real impact in the travel industry while growing your career.
- Qualifications: Fluency in English and Italian, plus previous customer service experience.
- Other info: Hybrid working model with opportunities for continuous learning and team celebrations.
The predicted salary is between 26800 - 26800 £ per year.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Core Role Info - READ BEFORE YOU APPLY
- Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office.
- Salary: £26,800
- Hours: Full time, 37.5 hours a week.
- Hybrid: Our hybrid model is 3 days in office, 2 days from home.
- Language: This role requires spoken and written fluency in English and Italian.
- RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time.
What You'll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Italian and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent and embody the Trip.com culture in every interaction.
What You'll Bring:
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Italian (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience - desirable but not essential.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym or discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make an impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere; many of our senior leaders started with us in this very role!
Find out more job opportunities on our official Trip.Com Careers Page! Have a good trip, and see you soon.
Customer Service Advisor (Italian Speaking) in Edinburgh employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Italian Speaking) in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Trip.com's social media and website to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires fluency in both English and Italian, try doing mock interviews with a friend or even in front of a mirror. Focus on being clear and confident, as you'll need to handle customer queries across multiple channels.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can take ownership of customer concerns.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Trip.com Careers Page. This way, you’ll be sure it gets into the right hands, and you can keep an eye on any updates regarding your application status.
We think you need these skills to ace Customer Service Advisor (Italian Speaking) in Edinburgh
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both English and Italian, make sure to highlight your language skills right at the start of your application. Use clear examples of how you've used these languages in customer service settings to really stand out!
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Don’t just list your past jobs; explain how your skills and experiences make you a perfect fit for helping travellers with their needs.
Be Personable and Professional: When writing your application, keep it friendly yet professional. We’re looking for someone who can connect with customers, so let your personality shine through while maintaining a professional tone.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you understand Trip.com's mission and values. Familiarise yourself with their customer service approach and think about how your previous experience aligns with their expectations. This will help you demonstrate that you're a great fit for the role.
✨Practice Your Language Skills
Since this role requires fluency in both English and Italian, practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to show your confidence and proficiency. This will set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Think of specific examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these scenarios during the interview, highlighting your communication skills and ability to handle pressure. This will demonstrate your capability to take ownership of customer concerns.
✨Be Ready to Collaborate
Trip.com values teamwork, so be prepared to discuss how you've worked effectively within a team in the past. Share ideas on how you can contribute to improving customer experience and internal processes. This shows that you're not just focused on individual success but also on team goals.