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For Companies At a Glance
- Tasks: Provide exceptional customer service in English and German via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse and inclusive culture.
- Benefits: Enjoy 33 days annual leave, health cash back, and monthly bonuses.
- Why this job: Make a real impact in the travel industry while growing your career.
- Qualifications: Fluency in English and German, plus strong communication skills.
- Other info: Hybrid working model with opportunities for continuous learning and team celebrations.
The predicted salary is between 26800 - 26800 £ per year.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Core Role Info - READ BEFORE YOU APPLY
- Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office.
- Salary: £26,800
- Hours: Full time, 37.5 hours a week.
- Hybrid: Our hybrid model is 3 days in office, 2 days from home.
- Language: This role requires spoken and written fluency in English and German.
- RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time.
What You'll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across German and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent and embody the Trip.com culture in every interaction.
What You'll Bring:
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and German (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience - desirable but not essential.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym or discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make an impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere; many of our senior leaders started with us in this very role!
Find out more job opportunities on our official Trip.Com Careers Page! Have a good trip, and see you soon.
Customer Service Advisor (German Speaking) in Edinburgh employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (German Speaking) in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Trip.com's social media and website to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both English and German, make sure you're comfortable switching between the two during your conversations. Try role-playing common customer service scenarios with a friend or even in front of a mirror.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor (German Speaking) in Edinburgh
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both English and German, make sure to highlight your language skills right at the start. Use clear and confident language in your application to demonstrate your communication prowess.
Tailor Your Experience: We want to see how your previous customer service experience aligns with what we do. Be specific about your past roles and how they relate to delivering outstanding service, especially in a fast-paced environment.
Be Personable: Remember, we’re all about people! Inject some personality into your application. Share a brief story or example that showcases your empathy and professionalism in handling customer concerns.
Apply Through Our Website: Don’t forget to apply through our official Trip.com Careers Page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you understand Trip.com's mission and values. Familiarise yourself with their customer service approach and think about how your previous experience aligns with their expectations. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Show Off Your Language Skills
Since this role requires fluency in both English and German, be prepared to showcase your language skills during the interview. Practice answering common interview questions in both languages, and don’t hesitate to switch between them if asked. This will show your confidence and ability to communicate effectively across channels.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. Inquire about team dynamics, KPIs, or opportunities for growth within the company. This shows your genuine interest in the role and helps you determine if Trip.com is the right fit for you.