At a Glance
- Tasks: Help travellers with bookings and queries while delivering exceptional service in French and English.
- Company: Join Trip.com, a global leader in travel support with a diverse team.
- Benefits: Enjoy 33 days annual leave, bonuses, health plans, and hybrid working options.
- Other info: Be part of a multicultural team with fun events and genuine career development opportunities.
- Why this job: Make a real impact on travellers' journeys while growing your career in a supportive environment.
- Qualifications: Fluent in English and French, with customer service experience and strong communication skills.
The predicted salary is between 30000 - 42000 € per year.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
As a Customer Service Advisor, you'll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
Location: 1 Lochrin Square, Edinburgh (On-site)
Hours: Full time, 37.5 hours a week.
What You'll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across French and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent and embody the Trip.com culture in every interaction.
What You'll Bring:
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and French (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience - desirable but not essential.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym or discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make an impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere; many of our senior leaders started with us in this very role!
Customer Service Advisor (French Speaking) in Edinburgh employer: Trip.com
At Trip.com, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Edinburgh. With generous benefits such as 33 days of annual leave, health cash back plans, and continuous learning opportunities, we empower our employees to thrive both personally and professionally. Join our diverse team where your contributions are valued, and embark on a rewarding career journey with ample growth potential.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (French Speaking) in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Trip.com, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both French and English, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be prepared to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Trip.com family. Good luck!
We think you need these skills to ace Customer Service Advisor (French Speaking) in Edinburgh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in customer service and your language skills in both French and English. We love seeing how your background fits with our mission!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you understand Trip.com's mission and values. Familiarise yourself with their services and how they support travellers. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Practice Your Language Skills
Since this role requires fluency in both French and English, practice speaking and writing in both languages. You might be asked to respond to customer queries in either language during the interview, so being prepared will give you a confidence boost.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous customer service roles. Highlight situations where you resolved issues or went above and beyond for a customer. This will illustrate your problem-solving skills and ability to handle pressure, which are key for this position.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking insightful questions shows your interest in the company and helps you determine if it's the right fit for you.
