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For Companies At a Glance
- Tasks: Help travellers with bookings and queries via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse team.
- Benefits: 33 days leave, performance bonuses, health cash back, and hybrid work options.
- Why this job: Make a real impact on travellers' experiences while growing your career.
- Qualifications: Fluent in Arabic and English, with customer service experience preferred.
- Other info: Enjoy a fun, multicultural workplace with continuous learning opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
As a Customer Service Advisor, you'll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
Hours: Rotating shifts, Full-time, 37.5 hours per week
What You'll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Arabic and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent the Trip.com culture in every interaction.
What You'll Bring:
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Arabic (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating multiple systems to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience – desirable but not essential.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly performance bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym and discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Customer Service Advisor - Arabic Speaking in Edinburgh employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Arabic Speaking in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Trip.com, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Arabic and English, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be prepared to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer concerns effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Arabic Speaking in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in customer service and your language skills in Arabic and English. We love seeing how your background fits with our mission!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers with their travel queries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you understand Trip.com's mission and values. Familiarise yourself with their services and how they cater to diverse travellers. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Language Skills
As an Arabic-speaking Customer Service Advisor, your language skills are crucial. Be prepared to demonstrate your fluency in both Arabic and English during the interview. You might be asked to respond to customer queries in both languages, so practice common scenarios beforehand to feel confident.
✨Emphasise Empathy and Problem-Solving
Trip.com values outstanding customer service, so be ready to share examples of how you've handled difficult customer situations in the past. Highlight your ability to empathise with customers and resolve issues effectively, as this will show that you can deliver the exceptional service they expect.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during the interview to assess your communication skills and problem-solving abilities. Practice responding to hypothetical customer queries or complaints. This will not only help you think on your feet but also showcase your ability to handle multiple channels of communication.
