Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with travel inquiries and complaints through phone, chat, and email.
- Company: Join a global leader in travel customer support with a vibrant team.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Why this job: Combine your love for travel with helping others and making their journeys better.
- Qualifications: Fluent in French and English, with strong communication and problem-solving skills.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
We are seeking a passionate and enthusiastic Customer Care Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
Hours
Rotating shifts, Full time, 37.5 hours a week
What you’ll be doing
- Handling customer complaints and inquiries professionally and efficiently, ensuring a high level of customer satisfaction via phone, chat, and email.
Customer Care Advisor – Travel (French Speaking) in Edinburgh employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor – Travel (French Speaking) in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trip.com. Understand their mission and values, and think about how your passion for travel aligns with what they do. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to handle inquiries and complaints effectively. Try role-playing with a friend or family member to get comfortable with different scenarios. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories in your interview to demonstrate your ability to handle challenges with ease.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to track your progress. Plus, you’ll be one step closer to joining our awesome team in Edinburgh!
We think you need these skills to ace Customer Care Advisor – Travel (French Speaking) in Edinburgh
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping others with their journeys.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight relevant skills and experiences that match what we’re looking for, especially in customer service and problem-solving.
Be Professional Yet Friendly: Remember, we want someone who can connect with customers! Use a friendly tone in your writing, but keep it professional. Show us that you can balance being approachable while still getting the job done.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you research Trip.com and their customer service approach. Understand their mission to enhance travel experiences and be ready to discuss how your skills align with their goals.
✨Show Off Your Language Skills
As a French-speaking Customer Care Advisor, it’s crucial to demonstrate your language proficiency. Prepare to answer questions in French and showcase your ability to communicate effectively with customers from diverse backgrounds.
✨Be Customer-Centric
Highlight your passion for customer service during the interview. Share specific examples of how you've successfully resolved customer issues in the past, focusing on your problem-solving skills and ability to build rapport quickly.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate real customer interactions. Practice handling common customer complaints or inquiries, showcasing your ability to remain calm and professional under pressure.