At a Glance
- Tasks: Promote a positive workplace culture and engage employees through fun activities and recognition.
- Company: Join Trip.com, a global leader in travel support with a vibrant team.
- Benefits: Enjoy wellness perks, travel coins, and career development opportunities.
- Other info: Be part of a dynamic team that celebrates success and values every contribution.
- Why this job: Make a real impact on employee experiences in a diverse, multicultural environment.
- Qualifications: 1-2 years in culture or engagement roles; strong communication and project management skills.
The predicted salary is between 30000 - 40000 € per year.
About Us
Since 2014, Trip.com’s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
Trip.com is seeking a Culture Specialist to help build and maintain a positive, inclusive, and high‑performing workplace culture within its Edinburgh Customer Service Centre. Acting as a cultural ambassador, the role focuses on bringing global company values to life through local initiatives that drive employee engagement, recognition, and wellbeing, ensuring employees feel supported, valued, and motivated to grow.
Duties
- Promote & embed Trip.com’s company values into daily culture & team behaviours
- Plan and deliver employee engagement activities, cultural events, and recognition programmes
- Partner with leaders to align culture initiatives with operational goals
- Gather & analyse employee feedback through surveys, forums, and conversations
- Lead recognition initiatives celebrating individual and team achievements
- Create and distribute engaging internal communications to keep employees informed and connected
- Collaborate with operational teams to support shared goals & employee initiatives
- Coordinate with Global Culture & HR to ensure alignment with global initiatives
- Track key metrics related to employee engagement, satisfaction, and retention
- Prepare regular reports & insights for leadership on the impact of culture and engagement initiatives
Skills & Experience
- Minimum of 1–2 years experience in a similar role (Culture Specialist, Employee Engagement Coordinator, Internal Communications Specialist, or HR Generalist with a focus on culture) within a fast‑paced, preferably international, environment.
- Familiarity with best practices in employee engagement & culture building
- Strong ability to manage multiple projects, priorities, and events simultaneously
- Excellent communication skills with engaging content creation abilities
- Experience in internal communications is desirable
- Confident analysing feedback and engagement data to support decision‑making
- Creative and proactive mindset focused on impactful employee experiences
- Advanced Microsoft Office and Canva skills essential
- Fluent English required – Additional European language skills are advantageous
- Qualification or Degree in Human Resources, Communications, or Business Administration is desirable
Benefits
- Wellness: Health cashback plan, EAP, and access to fitness facilities.
- Travel Perks: Annual Trip Coins ($600 USD) to explore the world.
- Financial Security: Life insurance (4x annual salary).
- Family Support: Enhanced maternity, paternity, and adoption policies.
- Continuous learning opportunities and genuine career development paths.
- A truly global and multicultural team where everyone feels valued and has the opportunity to make an impact.
- Regular team events, social activities, and a culture that celebrates success.
Culture Specialist in Edinburgh employer: Trip.com
Trip.com is an exceptional employer, offering a vibrant and inclusive work culture in its Edinburgh Customer Service Centre. With a strong focus on employee engagement and wellbeing, the company provides numerous benefits including wellness programmes, travel perks, and continuous learning opportunities, ensuring that every team member feels valued and empowered to grow. Join a truly global team where your contributions are celebrated and you can make a meaningful impact on the travel experiences of customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Culture Specialist in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at Trip.com on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Culture Specialist role.
✨Tip Number 2
Prepare for the interview by understanding Trip.com's values and culture. Think of examples from your past that demonstrate how you've embodied similar values in your work.
✨Tip Number 3
Showcase your creativity! When discussing your ideas for employee engagement activities, think outside the box. Trip.com loves innovative approaches that can enhance workplace culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Trip.com family.
We think you need these skills to ace Culture Specialist in Edinburgh
Some tips for your application 🫡
Show Your Passion for Culture:When you're writing your application, let your enthusiasm for building a positive workplace culture shine through. Share specific examples of how you've promoted inclusivity and engagement in previous roles – we love to see that passion!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Culture Specialist role. We want to see how your background fits with our mission at Trip.com, so don’t hold back on those relevant details!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon – we appreciate a well-structured application that’s easy to read. Remember, first impressions count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trip.com
✨Know the Company Culture
Before your interview, dive deep into Trip.com’s values and culture. Understand how they promote inclusivity and employee engagement. This will help you align your answers with their mission and show that you're genuinely interested in contributing to a positive workplace.
✨Showcase Your Experience
Be ready to discuss your previous roles related to culture and employee engagement. Prepare specific examples of initiatives you've led or participated in that improved workplace culture. This will demonstrate your hands-on experience and ability to drive similar initiatives at Trip.com.
✨Engage with Questions
Prepare thoughtful questions about the role and the company’s culture. Ask about current initiatives or challenges they face in maintaining employee engagement. This shows your proactive mindset and genuine interest in making an impact within the team.
✨Highlight Your Communication Skills
Since the role involves internal communications, be prepared to showcase your content creation abilities. Bring examples of past communications or engagement activities you've developed. This will illustrate your creativity and how you can effectively connect with employees at Trip.com.
