At a Glance
- Tasks: Assist clients with travel bookings via email, phone, and chat while providing exceptional service.
- Company: Join a global leader in corporate travel management with a diverse and supportive culture.
- Benefits: Enjoy 33 days annual leave, performance bonuses, and health cash back plans.
- Other info: Hybrid working options and continuous learning opportunities for personal growth.
- Why this job: Make a real impact on clients' travel experiences while developing your career in a dynamic environment.
- Qualifications: Fluent in German and English, with experience in travel management and a sales mindset.
The predicted salary is between 28800 - 43200 € per year.
About Us
Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Trip.Biz is a digital business travel management company powered by Trip.com Group, providing an all-in-one solution built on human-centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business.
What You’ll Do:
- Manage client’s travel booking inquiries via email, phone, and chat channels
- Demonstrate exceptional service attitude when addressing travellers’ inquiries
- Maintain sound relationship with clients’ travel managers and travellers, working closely with team or business leaders to gather a comprehensive understanding of their needs
- Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)
- Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services
- Provide clients with excellent customer satisfaction, always prioritising customers’ interest at the core of your work
What You’ll Need:
- Minimum, 1 year + experience in a travel management or B2B (group service) company, with a strong understanding of the business travel industry
- Experience in operating GDS - Amadeus is preferred
- Fluent in verbal & written in both German and English
- Strong aptitude for rapid learning, highly receptive to training, and is open to constructive feedback
- Can-do attitude, illustrating optimism, resilience, and persistence when met with challenges
- Possess sales mindset and is able to further extend clients’ travelling experience
- Able to assist clients in a possible face-to-face consultation
Why You’ll Love Working Here:
- 33 days annual leave (including bank holidays)
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly performance bonuses & $450 USD refer-a-friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages & more
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym and discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we’re a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Corporate Travel Customer Advisor - German Speaking in Edinburgh employer: Trip.com
At Trip.com, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and fosters personal growth. With generous benefits such as 33 days of annual leave, health cash back plans, and continuous learning opportunities, our Edinburgh office is a dynamic environment where employees can thrive while making a meaningful impact in the corporate travel sector. Join us to be part of a global team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Travel Customer Advisor - German Speaking in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Trip.com and its culture, values, and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in German and English, brush up on your conversational skills. You might even want to role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Trip.com family. Don’t miss out on this opportunity!
We think you need these skills to ace Corporate Travel Customer Advisor - German Speaking in Edinburgh
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping clients in both German and English, make sure to highlight your fluency in both languages. Use clear and professional language in your application to demonstrate your communication skills.
Tailor Your Experience:We want to see how your previous experience aligns with the travel management industry. Be specific about your past roles and how they relate to the responsibilities listed in the job description. This helps us see you as a perfect fit!
Be Personable:Remember, we’re looking for someone who can connect with clients! Inject a bit of your personality into your application. Share a brief story or example that showcases your customer service skills and your can-do attitude.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Trip.com!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the corporate travel industry. Understand the key players, trends, and challenges. This will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice common phrases and scenarios you might encounter in customer service to showcase your proficiency.
✨Customer-Centric Mindset
Trip.com values exceptional customer service, so think of examples from your past experience where you went above and beyond for a client. Be ready to discuss how you prioritise customer satisfaction and handle challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or specific challenges the role might face. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
