Reference: MJ004003Category: Customer supportBusiness unit: Corporate TravelContract: RegularLocation: EdinburghAbout Trip.comWith over 30,000 employees in 30 countries and 15 global Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.Trip.Biz is a digital business travel management company powered by Trip.com Group, providing an all-in-one solution built on human-centric technology and rich inventory.Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business.Location: 1 Lochrin Square, EdinburghWhat You’ll DoManage client’s travel booking inquiries via email, phone, and chat channelsDemonstrate exceptional service attitude when addressing travellers’ inquiriesMaintain sound relationship with clients’ travel managers and travellers, working closely with team or business leaders to gather a comprehensive understanding of their needsProvide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related servicesProvide clients with excellent customer satisfaction, always prioritising customers’ interest at the core of your workWhat You'll NeedIntroductory Travel experience within a Retail Agency or a Travel Management CompanyStrong Customer Service and/or Call Centre backgroundFluent in verbal & written English and an additional language such as French, German, Spanish etcStrong aptitude for rapid learning, highly receptive to training, and is open to constructive feedbackCan-do attitude, illustrating optimism, resilience, and persistence when met with challengesProactive mindset and is able to further extend clients’ travelling experience Why You’ll Love Working Here33 days annual leave (including bank holidays)$600 USD in Trip Coins annually to spend on your next adventureMonthly performance bonuses & $450 USD refer-a-friend scheme6% Employer pension contributionHealth cash back plan for dental, optical, physiotherapy, massages & moreEmployee Assistance Program, wellbeing support & enhanced sick payEnhanced family policies (maternity, paternity & adoption)Life insurance worth 4x your annual salaryHybrid working options (based on performance)Free on-site gym and discounted memberships atNuffield Health & PureGymContinuous learning & genuine career development opportunitiesBirthday & service anniversary celebrations with gift cards and cakeRegular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!CultureAt Trip.com, our culture is all about people, we're a trulyglobal and multicultural workforce with team members from over 30 countries. Westrive to foster a workplace where everyone feels valued, supported, andinspired to grow. We enable you to unleash your full potential and make impact.With a real commitment to internal progression and promotion, your Trip.comjourney could take you anywhere, many of our senior leaders started with us inthis very role!Find out more job opportunities at https://careers.trip.comHave a good trip, and see you soon
Corporate Customer Advisor(MJ004003) in Edinburgh employer: Trip.com
Trip.com is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Edinburgh. With generous benefits such as 33 days of annual leave, a hybrid working model, and opportunities for continuous learning and career progression, employees are empowered to thrive both personally and professionally. Join a diverse team where many leaders began their journey in customer service, making it a fantastic place for meaningful and rewarding employment.
