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For Companies At a Glance
- Tasks: Assist travellers with bookings and inquiries via phone, chat, and email.
- Company: Global travel service provider based in vibrant Edinburgh.
- Benefits: 33 days annual leave, flexible working options, and diverse well-being perks.
- Why this job: Join a multicultural team and enhance customer experiences in the travel industry.
- Qualifications: Fluency in English and Dutch, plus previous customer service experience.
- Other info: Great opportunity for career development in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A global travel service provider based in Edinburgh is seeking a Customer Service Advisor to assist travelers with bookings and inquiries across phone, chat, and email.
The ideal candidate will have previous customer service experience and be fluent in both English and Dutch.
The role offers:
- 33 days of annual leave
- Flexible working options
- Diverse perks focused on well-being and career development
Join a multicultural team dedicated to providing top-tier service and enhancing customer experiences.
Dutch-Speaking Travel Support Specialist – Edinburgh (On-site) employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch-Speaking Travel Support Specialist – Edinburgh (On-site)
✨Tip Number 1
Make sure to brush up on your Dutch and English skills before the interview. Practising common customer service scenarios can really help us stand out as a candidate who’s ready to assist travellers effectively.
✨Tip Number 2
Research the company and its values. Knowing what they stand for will not only help us tailor our responses but also show that we’re genuinely interested in being part of their multicultural team.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that we’re engaged and eager to learn more about the role and the company culture, which is super important in customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Dutch-Speaking Travel Support Specialist – Edinburgh (On-site)
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both English and Dutch, make sure to highlight your language proficiency right at the start. Use examples from your previous roles where you’ve used these languages to assist customers.
Tailor Your Experience: We want to see how your past customer service experience relates to this role. Be specific about your achievements and how they can translate into helping our travellers with their bookings and inquiries.
Be Personable: In your application, let your personality shine through! We’re a multicultural team that values top-tier service, so showing us your friendly and approachable side can really make you stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Trip.com
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and Dutch, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a mock conversation or answering potential questions in both languages.
✨Know the Company Inside Out
Research the global travel service provider thoroughly. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult situations or inquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Multicultural Awareness
Given that the team is multicultural, highlight any experiences you've had working with diverse groups. Share examples of how you’ve adapted your communication style to meet the needs of different customers, which will demonstrate your ability to thrive in a diverse environment.
