Dutch speaking Customer Advisor
Dutch speaking Customer Advisor

Dutch speaking Customer Advisor

Full-Time 24800 - 25800 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide exceptional customer service via call, chat, and email for travel queries.
  • Company: Join Trip.com Group, a leading global travel service provider with a passion for travel.
  • Benefits: Enjoy 33 days annual leave, health cash plan, monthly bonuses, and hybrid working options.
  • Why this job: Be part of an inclusive culture that supports personal growth and career development.
  • Qualifications: Fluent in Dutch and English, with customer service experience and strong problem-solving skills.
  • Other info: Competitive salary of £24,800 plus a £1000 language allowance; Edinburgh office location.

The predicted salary is between 24800 - 25800 £ per year.

Regular Edinburgh International Business Other Job ID:4946

Update 2025-03-26

Job Description

Who we are

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Who we are looking for

We are seeking a passionate and enthusiastic Dutch Speaking Customer Service Advisor to join our team in our Edinburgh office.

You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

What you will get in return

Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

  • 33 days annual leave
  • Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
  • Employee well-being program, Employee Assistance Program and enhanced sick pay
  • Monthly performance based bonuses
  • Extensive learning opportunities and resources to further your career
  • Annual travel points which can be redeemed at Trip.com towards your next adventure
  • Enhanced family policies (maternity/paternity/adoption)
  • Life and health insurance
  • Birthday cake on your birthday
  • Free on-site gym
  • Hybrid working options are available after your first 6 months, contingent based on performance
  • Frequent employee engagement events
  • Refer a friend bonus scheme

Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.

Working hours– The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm.

At this time the working hours for our Dutch line are:

  • Monday to Friday between 8am to 5pm

Location– Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.

Salary– We offer a competitive salary of £24,800 per annum plus a £1000 language allowance.

*Please note that we are unable to provide sponsorship. Therefore, to be considered for this position, you must already possess the Right to Work in the UK and reside within a commutable distance from our Edinburgh office.*

What you’ll be doing

  • Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
  • Providing resolutions to our customers via Call, Chat and Email.
  • Handling customer queries with empathy, patience and compassion.
  • Attending regular team huddles.
  • Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
  • Assisting in ad hoc assigned projects.
  • Occasionally, due to business requirements, you may be asked to assist with our English-Speaking line.

What you’ll need

  • Customer service experience preferably within a contact centre
  • Must be fluent in Dutch and English
  • Proven experience in working towards and achieving Key Performance Indicators (KPIs)
  • Good knowledge of Microsoft Office suite
  • Proficient typing abilities & computer literacy
  • Ability to remain calm and logical in challenging situations
  • Excellent problem solving skills
  • Enthusiastic approach with the desire to hit your goals and passionate about continuous development
  • Desired but not essential: Travel & Tourism industry experience

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!

Be Aware of Recruitment Fraud

Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to careers@trip.com.

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Dutch speaking Customer Advisor employer: Trip.com

At Trip.com Group, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in our Edinburgh office. With generous benefits such as 33 days of annual leave, a health cash plan, and extensive learning opportunities, we are dedicated to fostering employee growth and well-being. Join us to embark on a rewarding career journey in the travel industry, where your passion for customer service and travel can truly flourish.
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Contact Detail:

Trip.com Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Dutch speaking Customer Advisor

✨Tip Number 1

Familiarise yourself with the travel industry and the specific services offered by Trip.com Group. Understanding their products and customer service approach will help you engage in meaningful conversations during interviews.

✨Tip Number 2

Practice your Dutch language skills, especially in a customer service context. Being able to demonstrate fluency and confidence in both Dutch and English during any verbal interactions will set you apart from other candidates.

✨Tip Number 3

Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will showcase your skills effectively.

✨Tip Number 4

Show enthusiasm for the role and the company during your interactions. Research recent news or developments related to Trip.com Group and be ready to discuss how you can contribute to their mission of providing exceptional travel experiences.

We think you need these skills to ace Dutch speaking Customer Advisor

Fluency in Dutch and English
Customer Service Experience
Strong Communication Skills
Empathy and Patience
Problem-Solving Skills
Ability to Work Under Pressure
Proficient Typing Abilities
Computer Literacy
Knowledge of Microsoft Office Suite
Experience with Key Performance Indicators (KPIs)
Enthusiastic and Goal-Oriented Attitude
Adaptability to Changing Situations
Team Collaboration Skills
Attention to Detail

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise your fluency in Dutch and English, as well as any travel and tourism experience.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully resolved customer queries in the past, demonstrating your problem-solving skills.

Highlight Key Skills: In your application, clearly outline your proficiency with Microsoft Office and your typing abilities. Mention your ability to remain calm under pressure and your enthusiasm for achieving KPIs.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Trip.com

✨Show Your Passion for Travel

Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns with the company's mission and values.

✨Demonstrate Customer-Centric Skills

Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you resolved issues effectively, showing empathy and patience, which are key traits for a Customer Advisor.

✨Familiarise Yourself with Company Policies

Before the interview, take some time to research Trip.com Group's latest promotions, initiatives, and policies. This knowledge will not only impress your interviewers but also show your commitment to the role.

✨Practice Your Language Skills

Since fluency in Dutch and English is essential, consider practising common customer service scenarios in both languages. This will help you feel more confident and prepared to handle queries during the interview.

Dutch speaking Customer Advisor
Trip.com
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