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For Companies At a Glance
- Tasks: Help travellers with bookings and queries via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse team.
- Benefits: 33 days leave, performance bonuses, health cash back, and hybrid work options.
- Why this job: Make a real impact on travellers' experiences while growing your career.
- Qualifications: Fluent in English and Turkish, strong communication skills, and problem-solving abilities.
- Other info: Enjoy a vibrant culture with team events, celebrations, and genuine career development.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Since 2014, Trip.com’s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
As a Customer Service Advisor, you’ll be the voice of Trip.com – helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
Hours: Rotating shifts, Full-time, 37.5 hours per week
What You’ll Do
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and e-mail, across Turkish and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent the Trip.com culture in every interaction.
What You’ll Bring
- Fluent in English and Turkish (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating multiple systems to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience – desirable but not essential.
Why You’ll Love Working Here
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly performance bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Programme, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym and discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is about people – a truly global and multicultural workforce with team members from over 30 countries. We foster a workplace where everyone feels valued, supported, and inspired to grow. You can unleash your full potential and make an impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere – many of our senior leaders started with us in this very role!
Customer Service Advisor - Turkish Speaking employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Turkish Speaking
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Trip.com’s mission and values. This way, you can show how your personal goals align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Turkish and English, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be prepared to share your ideas! During the interview, don’t hesitate to suggest ways to improve customer experience. This shows you're proactive and genuinely care about making things better for travellers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might catch your interest while you’re at it!
We think you need these skills to ace Customer Service Advisor - Turkish Speaking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, especially in Turkish and English, and show us how you can deliver that exceptional service we value.
Show Off Your Communication Skills: Since you'll be the voice of Trip.com, it's crucial to demonstrate your strong communication skills. Use clear and confident language in your application, and don’t forget to mention any experience you have with handling customer queries across different channels.
Be Yourself: We want to see your personality shine through! Don’t hesitate to share your passion for travel and customer service in your application. Let us know what makes you unique and how you can contribute to our vibrant team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you understand Trip.com’s mission and values. Familiarise yourself with their services and how they cater to travellers. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in being part of their team.
✨Practice Your Language Skills
Since this role requires fluency in both Turkish and English, practice speaking and writing in both languages. You might be asked to handle a mock customer query during the interview, so being comfortable switching between languages will give you an edge.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you took ownership of a situation. This will illustrate your problem-solving skills and resilience, which are key for a Customer Service Advisor.
✨Be Ready to Collaborate
Trip.com values teamwork, so be prepared to discuss how you’ve worked effectively in a team before. Think of specific instances where you contributed to achieving team goals or improved processes. This will show that you can thrive in a collaborative environment.
