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For Companies At a Glance
- Tasks: Help travellers with bookings and queries via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse team.
- Benefits: 33 days leave, bonuses, health plans, and hybrid work options.
- Why this job: Make a real impact on travellers' journeys while growing your career.
- Qualifications: Fluent in Polish and English, with customer service experience.
- Other info: Fun team culture with regular events and opportunities for progression.
The predicted salary is between 24000 - 30000 £ per year.
About Us
Since 2014, Trip.com’s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
As a Customer Service Advisor, you’ll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
Location: 1 Lochrin Square, Edinburgh (On-site)
Hours: Full time, 37.5 hours a week.
What You’ll Do
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Polish and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent the Trip.com culture in every interaction.
What You’ll Bring
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Polish (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience – desirable but not essential.
Why You’ll Love Working Here
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym or discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we’re a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Customer Service Advisor (Polish Speaking) employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Polish Speaking)
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Trip.com’s values and culture. This way, you can show how you fit right in and share ideas that align with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Polish and English, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions.
✨Tip Number 3
Be prepared to showcase your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a positive outcome. This will demonstrate your resilience and ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Trip.com team and ready to embark on this exciting journey with us.
We think you need these skills to ace Customer Service Advisor (Polish Speaking)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in customer service and your language skills in Polish and English. We love seeing how your background fits with our mission!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers with their travel queries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you understand Trip.com's mission and values. Familiarise yourself with their customer service approach and think about how your previous experience aligns with their expectations. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Show Off Your Language Skills
Since this role requires fluency in both Polish and English, be prepared to showcase your language skills during the interview. You might be asked to switch between languages or handle a mock customer query in Polish. Practising common phrases and responses can give you a confidence boost!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your past experiences where you successfully resolved issues or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Teamwork and Adaptability
Trip.com values collaboration and adaptability, so be ready to discuss how you've worked effectively in a team and adapted to changing situations in previous roles. Share examples that highlight your ability to meet KPIs and contribute to a positive team environment.