At a Glance
- Tasks: Help travellers with bookings and queries via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse team.
- Benefits: 33 days leave, bonuses, health plans, and hybrid work options.
- Other info: Fun team culture with celebrations, events, and career development opportunities.
- Why this job: Make a real impact on travellers' journeys while growing your career.
- Qualifications: Fluent in Dutch and English, with customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
As a Customer Service Advisor, you’ll be the voice of Trip.com – helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
Hours
Full time, 37.5 Hours per week.
What You’ll Do
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines.
- Take ownership of customer concerns, resolving travel‑related issues end‑to‑end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent the Trip.com culture in every interaction.
What You’ll Bring
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Dutch (written and verbal).
- Strong communication and problem‑solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast‑paced environment.
- Travel & Tourism industry experience – desirable but not essential.
Why You’ll Love Working Here
- 33 days annual leave (including bank holidays)
- 3 extra days for parents/guardians, plus long service leave after 10+ years
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly bonuses & $450 USD refer‑a‑friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages & more
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on‑site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Customer Service Advisor (Dutch Speaking) employer: Trip.com
At Trip.com, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and fosters personal growth. With generous benefits such as 33 days of annual leave, health cash back plans, and continuous learning opportunities, our Edinburgh Customer Support Centre is the perfect place for Dutch-speaking Customer Service Advisors to thrive and make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Dutch Speaking)
✨Tip Number 1
Get to know the company inside out! Research Trip.com, its culture, and its services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Dutch and English, try role-playing common customer scenarios with a friend. This will help you feel more confident during the interview.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your resilience and ability to handle pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Trip.com family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor (Dutch Speaking)
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping customers in Dutch and English, make sure to highlight your fluency in both languages. Use clear and confident language in your application to demonstrate your communication skills right from the start!
Tailor Your Experience:We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for the fast-paced environment at Trip.com. Don’t just list duties; show us how you’ve made a difference!
Be Personable:Remember, we’re looking for someone who can connect with our customers. Inject a bit of your personality into your application. Share a brief story or example that showcases your empathy and problem-solving skills in action.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you understand Trip.com's mission and values. Familiarise yourself with their services and how they cater to travellers. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Practice Your Dutch
Since this role requires fluency in both Dutch and English, practice speaking and writing in Dutch before the interview. You might be asked to respond to a customer query in Dutch, so being prepared will boost your confidence and showcase your language skills.
✨Show Off Your Customer Service Skills
Think of specific examples from your previous experience where you delivered exceptional customer service. Be ready to discuss how you handled difficult situations, resolved issues, and went above and beyond for customers. This will highlight your problem-solving abilities and resilience under pressure.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, opportunities for growth, or how success is measured in the role. Asking insightful questions shows your interest in the position and helps you determine if it's the right fit for you.
