At a Glance
- Tasks: Assist clients with travel bookings via email, phone, and chat while providing exceptional service.
- Company: Join a global leader in corporate travel management with a diverse and supportive culture.
- Benefits: Enjoy 33 days annual leave, performance bonuses, and health cash back plans.
- Other info: Hybrid working options and continuous learning opportunities for personal growth.
- Why this job: Make a real impact on clients' travel experiences while developing your career.
- Qualifications: Experience in travel or customer service, fluent in English and another language.
The predicted salary is between 30000 - 40000 £ per year.
About Trip.com
With over 30,000 employees in 30 countries and 15 global Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Trip.Biz is a digital business travel management company powered by Trip.com Group, providing an all-in-one solution built on human-centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business.
What You’ll Do
- Manage client’s travel booking inquiries via email, phone, and chat channels
- Demonstrate exceptional service attitude when addressing travellers’ inquiries
- Maintain sound relationship with clients’ travel managers and travellers, working closely with team or business leaders to gather a comprehensive understanding of their needs
- Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)
- Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services
- Provide clients with excellent customer satisfaction, always prioritising customers’ interest at the core of your work
What You'll Need
- Travel experience within a Retail Agency or a Travel Management Company - Mandatory
- Strong Customer Service and/or Call Centre background
- Fluent in verbal & written English and an additional language such as German or French
- Strong aptitude for rapid learning, highly receptive to training, and is open to constructive feedback
- Can-do attitude, illustrating optimism, resilience, and persistence when met with challenges
- Proactive mindset and is able to further extend clients’ travelling experience
Why You’ll Love Working Here
- 33 days annual leave (including bank holidays)
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly performance bonuses & $450 USD refer-a-friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages & more
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym and discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Corporate Travel Customer Advisor(MJ001922) employer: Trip.com
At Trip.com, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a strong focus on employee growth through continuous learning opportunities, we ensure our team members feel valued and supported. Join us to be part of a diverse, global workforce where your career can flourish and every journey is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Travel Customer Advisor(MJ001922)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trip.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trip.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Travel Customer Advisor(MJ001922)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trip.com:Your cover letter is your chance to shine! Tell us why you want to work at Trip.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trip.com!
How to prepare for a job interview at Trip.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
