Corporate Travel Customer Advisor (Bilingual)
Regular Edinburgh Corporate Travel Customer support Job ID:6828
Update 2026-06-24
Job Description
About Trip.com
With over 30,000 employees in 30 countries and 15 global Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Trip.Biz
Trip.Biz is a digital business travel management company powered by Trip.com Group, providing an all-in-one solution built on human‑centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large‑scale corporations and more than 980,000 small to medium‑sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business.
What You’ll Do
- Manage client’s travel booking inquiries via email, phone, and chat channels
- Demonstrate exceptional service attitude when addressing travellers’ inquiries
- Maintain sound relationship with clients’ travel managers and travellers, working closely with team or business leaders to gather a comprehensive understanding of their needs
- Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)
- Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services
- Provide clients with excellent customer satisfaction, always prioritising customers’ interest at the core of your work
What You’ll Need
- Travel experience within a Retail Agency or a Travel Management Company
- Strong Customer Service and/or Call Centre background
- Fluent in verbal & written English and an additional language such as German or French
- Strong aptitude for rapid learning, highly receptive to training, and open to constructive feedback
- Can‑do attitude, illustrating optimism, resilience, and persistence when met with challenges
- Proactive mindset and able to further extend clients’ travelling experience
Why You’ll Love Working Here
- 33 days annual leave (including bank holidays)
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly performance bonuses & $450 USD refer‑a‑friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages & more
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on‑site gym and discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we’re a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
