At a Glance
- Tasks: Build strong client relationships and drive their success in corporate travel.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant culture.
- Benefits: Flexible work arrangements, career growth opportunities, and fun team events.
- Other info: Embrace a dynamic environment with opportunities for global career paths.
- Why this job: Make a real impact on clients' travel experiences while growing your career.
- Qualifications: University degree, excellent communication skills, and a can-do attitude.
The predicted salary is between 40000 - 50000 € per year.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
The Client Success Team is responsible for driving our clients’ retention and growth. The team is a fast‑paced and dynamic unit focused on providing customer experience. The key goal of the team is to launch, innovate, and scale our corporate travel solutions. The business development executive will work closely with Senior Business Development Managers to support day‑to‑day operational duties and assist the General Manager in administrative tasks.
In this Role, you’ll get to:
- Develop and maintain strong relationships with key clients through regular communication and meetings.
- Identify and understand client needs and expectations, ensuring they are met or exceeded.
- Act as the primary point of contact for clients, providing timely and accurate information and updates.
- Identify opportunities to grow revenue through upselling, cross‑selling, and renewals.
- Act as client advocates, sharing new client requirements with internal stakeholders.
- Ensure solutions are enhanced to continually meet clients’ needs.
- Conduct quarterly business reviews to achieve strategic goals of the program.
- Sign renewal contracts with existing clients.
- Analyze account profitability, identify and implement ways to increase profitability.
- Raise enhancements needed, follow up with relevant stakeholders to ensure these enhancements go live.
- Work closely with the sales team to identify and target new key clients.
- Develop and implement account strategies to increase share of wallet, deepen account penetration, increase profitability and client stickiness.
- Analyze client data to identify trends, opportunities, and potential risks.
- Work with internal teams to ensure smooth service delivery and issue resolution.
- Collaborate with other departments (e.g., operations, finance, marketing) to ensure seamless client experience.
- Mentor and provide guidance to junior account managers, sharing knowledge and best practices.
- Work with cross‑functional teams to enhance overall client satisfaction.
- Stay up to date with industry trends, best practices, and competitors’ offerings.
- Attend relevant industry events and conferences to network, sharing knowledge learned at the events back with internal teams after.
What You'll Need to Succeed
- University degree or equivalent experience. MBA will be an advantage.
- Fluent in English and Chinese (knowing Chinese is a plus, not mandatory).
- Excellent interpersonal and communication skills.
- Preferred 2–3 years’ experience in a consulting firm or as a business analyst would be a plus.
- Flexible and adaptable with a strong willingness to learn.
- Able to work independently with minimal supervision.
- Able to adjust different communication methods depending on the stakeholders.
- Possess a strong learning attitude, remaining humble with a hunger to succeed.
- Can‑do attitude, self‑motivated and able to work independently.
- Have tenacity which will help overcome obstacles.
- Fluent in Excel, PowerPoint and any other related software for day‑to‑day operations.
- Willingness to travel, if needed.
Behavioural Requirements
- Desire to learn new things and improve yourself.
- Integrity is fundamentally important to you.
- You want to make a corporate travel experience better for everyone.
- You are naturally inspiring.
- You are street smart.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?
Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions. Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact. We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement. Have fun with company‑sponsored greetings and activities at holidays, birthdays, and colorful team events.
Client Success Manager, Trip.Biz EMEA & NAM employer: Trip.com
At Trip.com Group, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our commitment to employee growth is evident through abundant career opportunities, internal transfers, and a global job rotation programme, allowing you to shape your own career journey. With a focus on innovation and collaboration, we celebrate our team's successes with engaging activities and flexible work arrangements, making every day at Trip.com a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager, Trip.Biz EMEA & NAM
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the Trip.com family.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in client success and how you can contribute to Trip.com’s mission of delivering exceptional travel experiences.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Client Success Manager, Trip.Biz EMEA & NAM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Success Manager role. Highlight relevant experience and skills that match the job description, especially in client relations and business development.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven client success in the past and how you can bring that expertise to Trip.com Group.
Showcase Your Communication Skills:Since communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Trip.com
✨Know Your Clients
Before the interview, research Trip.com Group and its client base. Understand their needs and how the Client Success Manager role contributes to client retention and growth. This will help you demonstrate your knowledge and show that you're genuinely interested in making a positive impact.
✨Showcase Your Communication Skills
As a Client Success Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to discuss how you adapt your communication style based on the audience, which is crucial for this role.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've identified client needs and implemented solutions. Be prepared to discuss how you analyse data to spot trends and opportunities, as well as how you’ve overcome challenges in previous roles. This will showcase your tenacity and can-do attitude.
✨Demonstrate Your Willingness to Learn
Trip.com Group values a strong learning attitude. Share examples of how you've pursued professional development or adapted to new situations in your career. This will show that you're not just looking for a job, but are eager to grow and contribute to the team.
