Key Account Executive, Europe in City of London

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are seeking a Key Account Market Executive to join our dynamic team in London. In this role, you will provide essential administrative and operational support to Key Account Managers and contribute to the success of key partner relationships. This is an exciting opportunity to work in a fast‑paced, collaborative environment.

In this Role, you’ll get to:

• Provide administrative support to Key Account Managers, ensuring efficient workflow and coordination.
• Assist in maintaining strong relationships with key account partners by collaborating with internal departments involved in assigned projects.
• Resolve partner‑related issues, including accounting discrepancies, allotments, notifications, and cancellations.
• Conduct market and competitor research to identify trends and opportunities.
• Evaluate production metrics and recommend follow‑up actions to improve partner performance.
• Prepare business review reports and presentations to support Key Account Managers in strategy development.
• Coordinate merchandising activities for hotel partners, such as special deals and promotions.
• Handle ad‑hoc administrative requests and other operational tasks as required.

What you’ll Need to Succeed:

• Minimum of 2 years of relevant experience in e‑commerce, marketing support, hotel reservation and coordination, or revenue/yield management (experience in a chain hotel environment preferred).
• Fluent in English & French, Mandarin would be a plus.
• Strong attention to detail with a fast‑learning ability.
• Proven ability to work independently with minimal supervision.
• Dynamic, proactive, and a positive team player with excellent interpersonal skills.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Prior experience in the hotel, tourism, or OTA (Online Travel Agency) environment is highly advantageous.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.