At a Glance
- Tasks: Assist travellers with bookings and queries via phone, chat, and email.
- Company: Join Trip.com, a global leader in travel support with a vibrant team.
- Benefits: Competitive salary, hybrid work model, and career growth opportunities.
- Other info: Exciting growth phase with a supportive team environment in Edinburgh.
- Why this job: Be the voice of travel, helping people create unforgettable journeys.
- Qualifications: Fluency in English and Dutch, with strong communication skills.
The predicted salary is between 26800 - 26800 € per year.
The Role
As a Customer Service Advisor, you'll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
About Us
Since 2014, Trip.com's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Our continued hiring reflects significant business growth and investment in our people. As we expand our in-house team, we're creating more opportunities than ever at our Edinburgh Call Centre. It's an exciting time to join us and grow your career.
- Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office.
- Salary: £26,800
- Hours: Full time, 37.5 hours a week.
- Hybrid: Our hybrid model is 3 days in office, 2 days from home.
- Language: This role requires spoken and written fluency in English and Dutch.
Customer Advisor (Dutch Speaking) in Bonnyrigg employer: Trip.com
At Trip.com, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and diversity. Our Edinburgh Call Centre is not just a workplace; it's a community where employees are encouraged to grow their careers through continuous training and development opportunities. With competitive salaries, a hybrid working model, and the chance to be part of a global team dedicated to making every journey memorable, Trip.com stands out as a rewarding place to work for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Dutch Speaking) in Bonnyrigg
✨Tip Number 1
Get to know Trip.com inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for the company.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll be the voice of the company. Try role-playing scenarios with friends or family to get comfortable handling different customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Trip.com. Don’t miss out!
We think you need these skills to ace Customer Advisor (Dutch Speaking) in Bonnyrigg
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Advisor role. Highlight any relevant experience in customer service and your language skills, especially in Dutch and English. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping travellers and how your skills align with our mission. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As a Customer Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll get to explore more about us while you’re at it!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you’re familiar with Trip.com and its services. Brush up on common customer service scenarios and think about how you would handle them. This will show that you’re genuinely interested in the role and prepared to tackle real-life situations.
✨Practice Your Dutch
Since this role requires fluency in Dutch, it’s a good idea to practice speaking and writing in Dutch before your interview. You might even want to prepare answers to common interview questions in both English and Dutch to demonstrate your language skills effectively.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you provided exceptional customer service. Be ready to discuss these during the interview, as they’ll help illustrate your ability to handle various customer queries and challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team culture, training opportunities, or how success is measured in the Customer Advisor position.
