Trip.com in Edinburgh is hiring a Customer Service Advisor to assist travellers with hotel and flight queries across phone, chat and email. The role is full-time, 37.5 hours per week, with hybrid working options depending on performance.
You will handle inquiries in English and French, resolve issues end-to-end, and contribute to a high-quality customer experience while meeting KPIs and targets.
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Bilingual Travel Customer Advisor (French/English) - Hybrid employer: Trip.com
Trip.com is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Edinburgh. With generous benefits such as 33 days of annual leave, a hybrid working model, and opportunities for continuous learning and career progression, employees are empowered to thrive both personally and professionally. Join a diverse team where many leaders began their journey in customer service, making it a fantastic place for meaningful and rewarding employment.
