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- Tasks: Provide top-notch customer service in Portuguese and assist with English queries.
- Company: Leading global travel service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, language allowance, hybrid work options, and annual travel points.
- Why this job: Join a dynamic team and help travellers while enjoying flexible work arrangements.
- Qualifications: Fluent in Portuguese and English, with strong problem-solving skills and contact centre experience.
- Other info: Exciting opportunity to grow in the travel industry with a supportive team.
The predicted salary is between 19840 - 29760 £ per year.
A leading global travel service provider is seeking a Portuguese Speaking Customer Service Advisor in Edinburgh. You will provide exceptional customer service on the Portuguese line and assist with queries in English.
The ideal candidate will be customer-centric with strong problem-solving skills and experience in a contact centre.
Competitive salary of £24,800 plus a language allowance is offered, along with extensive benefits including hybrid work options and annual travel points.
Bilingual Portuguese Travel Support Specialist (Hybrid) employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Portuguese Travel Support Specialist (Hybrid)
✨Tip Number 1
Make sure you brush up on your Portuguese and English skills before the interview. We want to see you shine in both languages, so practice common customer service scenarios to show off your problem-solving skills!
✨Tip Number 2
Research the company and its values. Knowing what they stand for will help you tailor your answers during the interview. Plus, it shows that you're genuinely interested in being part of their team!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This is your chance to find out more about the role and the company culture. It also demonstrates your enthusiasm and engagement!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Bilingual Portuguese Travel Support Specialist (Hybrid)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about providing support in Portuguese, make sure to highlight your language proficiency. We want to see how you can communicate effectively in both Portuguese and English, so don’t hold back!
Customer-Centric Approach: We’re looking for someone who truly understands the importance of customer service. Share examples from your past experiences where you’ve gone above and beyond to help a customer. This will show us that you’re the right fit for our team.
Tailor Your CV and Cover Letter: Don’t just send a generic application! We want to see how your skills and experiences align with the job description. Take a bit of time to customise your CV and cover letter to reflect what we’re looking for in a Bilingual Travel Support Specialist.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Trip.com
✨Brush Up on Your Language Skills
Since the role requires you to communicate fluently in Portuguese and English, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages to show your versatility during the interview.
✨Know the Company Inside Out
Research the travel service provider thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experience in a contact centre where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Customer-Centric Approach
Be ready to discuss what exceptional customer service means to you. Share examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to providing top-notch support, which is crucial for this position.
