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- Tasks: Handle customer complaints and inquiries in a dynamic travel environment.
- Company: Global travel services provider based in Edinburgh with a supportive team culture.
- Benefits: Annual leave, performance bonuses, and hybrid working options.
- Why this job: Join a passionate team and make a difference in customer experiences.
- Qualifications: Fluency in English and French, plus experience in customer service.
- Other info: Great opportunity for career growth in the travel industry.
The predicted salary is between 28800 - 43200 £ per year.
A global travel services provider in Edinburgh is seeking a passionate Customer Complaints Advisor. The role requires fluency in English and French, along with experience in handling customer complaints within a contact center.
Responsibilities include:
- Managing customer inquiries
- Ensuring compliance
- Collaborating as part of a supportive team to achieve service targets
The company offers various benefits, including annual leave, performance bonuses, and hybrid working options.
Bilingual French Travel Complaints Advisor employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual French Travel Complaints Advisor
✨Tip Number 1
Make sure you brush up on your French and English skills before the interview. Practising common customer complaint scenarios in both languages can really help us stand out as a bilingual candidate.
✨Tip Number 2
Research the company’s values and recent news. This will not only show our genuine interest but also help us tailor our responses to align with their mission during the interview.
✨Tip Number 3
Prepare some examples of how we’ve successfully handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure our answers and demonstrate our problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re keen to be part of the team right from the start.
We think you need these skills to ace Bilingual French Travel Complaints Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role needs you to be fluent in both English and French, make sure to highlight your language skills right at the start. Use examples from your past experiences where you’ve successfully communicated in both languages, especially in a customer service context.
Tailor Your Experience: We want to see how your previous experience aligns with the role. Be specific about your time in contact centres and how you've handled complaints. Share stories that showcase your problem-solving skills and ability to stay calm under pressure.
Be Personable: This isn’t just about ticking boxes; we’re looking for someone who can connect with customers. Use a friendly tone in your application and let your personality shine through. We love seeing candidates who are passionate about helping others!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trip.com
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and French, make sure to practice speaking and writing in both languages. Prepare to switch between them during the interview, as this will demonstrate your comfort level and proficiency.
✨Know Your Customer Service Scenarios
Think of specific examples from your past experience where you successfully handled customer complaints. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and how you ensured customer satisfaction.
✨Familiarise Yourself with the Company
Research the global travel services provider and understand their values, mission, and the types of services they offer. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance targets, and hybrid working options. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
