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For Companies At a Glance
- Tasks: Manage benefits administration and support payroll operations across Europe.
- Company: Join Trip.com Group, a leading global travel service provider.
- Benefits: Flexible work arrangements, career growth opportunities, and fun team events.
- Why this job: Make a global impact while enhancing employee experiences in a dynamic environment.
- Qualifications: 5-8+ years in benefits and payroll with strong organisational skills.
- Other info: Embrace an inclusive culture and define your own career journey.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
We are looking for a confident Benefits Specialist to take ownership of benefits administration (70%) while also supporting accurate and timely payroll operations (30%) across Europe. This role is ideal for someone who is confident managing multi-country benefits, collaborating with vendors, and ensuring a smooth, consistent employee experience. You will work closely with HR, Finance, Legal, and external partners to ensure our programs remain compliant, competitive and employee-focused.
In this Role, you’ll get to:
- Lead day-to-day benefits operations across Europe, ensuring smooth delivery and a strong employee experience.
- Manage the full benefits lifecycle, including enrolment, eligibility, renewals, vendor coordination, and payments.
- Partner with brokers and insurers to maintain service quality and resolve issues promptly.
- Support annual renewals, procurement, and ongoing programme reviews, including benchmarking and improvements.
- Monitor utilisation and feedback to keep offerings competitive and relevant.
- Ensure compliance with local legislation and maintain accurate documentation and data.
- Provide clear, supportive guidance to employees on benefit programmes.
- Support accurate, timely payroll processing across multiple European countries.
- Manage monthly inputs such as new hires, terminations, changes, leave and benefit updates.
- Perform checks, reconciliations and data validations to maintain payroll accuracy.
- Work closely with payroll vendors and internal teams to meet deadlines and statutory requirements.
- Resolve payroll queries and discrepancies promptly.
- Maintain accurate HRIS/payroll data and support reporting for audits, compliance and forecasting.
What you’ll Need to Succeed:
- 5–8+ years of experience in benefits and/or payroll across European countries.
- Strong background in benefits administration, vendor management and multi-country program coordination.
- Good knowledge of UK/European payroll processes, statutory rules and compliance requirements.
- Experience working with HRIS and payroll systems, with strong Excel/Google Sheets ability.
- High level of accuracy, organisation and attention to detail.
- Clear and confident communication skills, with an employee-first mindset.
- Ability to work independently in a fast-paced, international environment.
- CIPP or similar certification is a plus.
Why Trip.com Group:
- We offer a stage to unleash your full potential and drive global impact.
- As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace.
- Everyone is on a trip, whether it’s a career trip or a life trip.
- At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangements.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Benefits Specialist, EMEA employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Specialist, EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Trip.com Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Benefits Specialist role.
✨Tip Number 2
Prepare for the interview by researching common benefits administration scenarios. Think about how you would handle multi-country benefits and payroll queries, as these are key aspects of the job.
✨Tip Number 3
Show off your skills! Bring examples of your past work in benefits administration and payroll processing to the interview. This will help us see how you can contribute to our team right away.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Trip.com Group family.
We think you need these skills to ace Benefits Specialist, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Benefits Specialist role. Highlight your experience in benefits administration and payroll processes, especially across European countries. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your employee-first mindset and your ability to work independently in a fast-paced environment.
Showcase Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the attention to detail we value at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Trip.com
✨Know Your Benefits Inside Out
Before the interview, make sure you thoroughly understand the benefits administration processes and compliance requirements relevant to the EMEA region. Familiarise yourself with common challenges in multi-country benefits management and be ready to discuss how you've tackled similar issues in the past.
✨Showcase Your Communication Skills
As a Benefits Specialist, clear communication is key. Prepare examples of how you've effectively communicated complex benefits information to employees or stakeholders. Practice articulating your thoughts clearly and confidently, as this will demonstrate your employee-first mindset.
✨Demonstrate Your Analytical Skills
Be ready to discuss your experience with payroll systems and data validation. Highlight specific instances where your attention to detail has led to improved accuracy in payroll processing or benefits administration. Bring along any relevant metrics or outcomes to back up your claims.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current benefits programmes, compliance challenges, or team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
