Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Evaluate customer service quality and collaborate with teams to enhance standards.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant international team.
- Benefits: Enjoy 33 days annual leave, health plans, learning opportunities, and a supportive work environment.
- Why this job: Be part of a culture that values personal growth and offers a chance to make a global impact.
- Qualifications: Fluent in Arabic and English, with previous contact centre experience and strong analytical skills.
- Other info: Work in a modern office in Edinburgh with flexible hours and exciting employee engagement events.
The predicted salary is between 30000 - 42000 £ per year.
Arabic speaking Quality Control Specialist
Regular Edinburgh International Business Other Job ID:5976
Update 2025-07-02
Job Description
Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Who we are looking for
We are seeking a passionate and enthusiastic Quality Controller to join our team in our Edinburgh office.
You will be detail-oriented, have a keen eye for precision, and possess a track record of ensuring high standards. Your dedication to quality and excellence will shine through in all your tasks, as you work to maintain and enhance our product and service standards.
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Extensive learning opportunities and resources to further your career
- Annual travel points which can be redeemed at Trip.com towards your next adventure
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Birthday cake on your birthday
- Free on-site gym
- Frequent employee engagement events
- Refer a friend bonus scheme
Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.
Working hours- 37.5 hours per week, Monday through Friday 08:30 – 17:00, subject to change according to business needs.
Location- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
What you’ll be doing
- Auditing customer contacts: Evaluate customer contacts to ensure the quality of service delivered by advisors.
- Analyse Customer Dissatisfaction: Identify root causes of dissatisfaction, unmet expectations, and procedure/product gaps.
- Collaborate Across Teams: Work with other teams to address business needs and ensure appropriate actions are taken.
- Support Team Leaders: Assist with monthly business reviews and support the Training Team by evaluating new employees\’ initial contacts.
- Adopt Quality Standards: Complete monthly evaluations and provide weekly feedback to stakeholders for language team agents.
- Audit and Feedback: Audit praises, errors, customer feedback and discuss action plans with stakeholders to improve performance.
- Spot-Checks and Root Cause Analysis (RCA): Perform spot-checks and RCAs as scheduled by the EU quality team or headquarter.
- Calibrations: Calibrate internal and external stakeholders to maintain and update Quality Standards.
- Manage Individual Projects: Own or co-own improvement projects to support Quality or KPI enhancement.
- Additional Support: Provide support for any Performance Improvement Plans for advisors from the respective language team.
What you’ll need
- Previous contact centre experience within the same role or similar.
- Must be fluent in Arabic & English both verbally and written.
- Communication and Teamwork: Ability to work effectively within and across teams.
- Analytical Skills: Strong ability to analyse data and identify patterns.
- Attention to Detail: High level of accuracy and thoroughness.
- Critical Thinking: Strong reasoning and problem-solving skills.
- Excel/Data Tools Proficiency: Excellent skills in Excel and other data analysis tools.
- Flexibility: Adaptability to unexpected changes in business requirements.
- Independent Working & Time Management: Ability to work independently and manage a high workload.
- Quality Performance: Proven track record of strong quality performance (minimum 3 months).
- Quality Control Knowledge: In-depth understanding of quality control procedures and business standards.
- Organisational Skills: Strong organisational abilities.
- Math and Statistical Methods: Knowledge of math, data analysis, and statistical methods.
- Communication Skills: Excellent communication and listening abilities.
Desired but not essential
- Travel & Tourism industry experience
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!
Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Find out more job opportunities at
#J-18808-Ljbffr
Arabic speaking Quality Control Specialist employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arabic speaking Quality Control Specialist
✨Tip Number 1
Familiarise yourself with the specific quality control standards and procedures used in the travel industry. Understanding these will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your analytical skills by practising data analysis and Excel functions. Being able to showcase your proficiency in these areas can set you apart from other candidates, especially since the role requires strong analytical abilities.
✨Tip Number 3
Network with current or former employees of Trip.com Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for situational questions that assess your critical thinking and problem-solving skills. Think of examples from your past experiences where you've successfully identified issues and implemented solutions, as this will highlight your suitability for the role.
We think you need these skills to ace Arabic speaking Quality Control Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality control and customer service. Emphasise your fluency in Arabic and English, as well as any analytical skills or tools you are proficient in, such as Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality control and your attention to detail. Mention specific experiences where you've successfully improved service standards or resolved customer dissatisfaction.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, critical thinking abilities, and any previous contact centre experience. Use examples to demonstrate how you've applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Quality Control Specialist role.
How to prepare for a job interview at Trip.com
✨Showcase Your Language Skills
As an Arabic speaking Quality Control Specialist, it's crucial to demonstrate your fluency in both Arabic and English during the interview. Be prepared to switch between languages seamlessly and provide examples of how you've used these skills in previous roles.
✨Highlight Your Attention to Detail
This role requires a keen eye for precision. Prepare specific examples from your past experience where your attention to detail made a significant impact on quality control or customer satisfaction. This will show that you understand the importance of maintaining high standards.
✨Prepare for Analytical Questions
Expect questions that assess your analytical skills and ability to identify patterns in data. Brush up on your experience with data analysis tools, especially Excel, and be ready to discuss how you've used these skills to improve processes or resolve issues.
✨Demonstrate Team Collaboration
The job involves working across teams, so be ready to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others to achieve common goals, particularly in a contact centre setting.
