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For Companies At a Glance
- Tasks: Evaluate product user experience and identify gaps compared to competitors.
- Company: Join Trip.com Group, a leading global travel service provider with a diverse international team.
- Benefits: Enjoy flexible work arrangements, career growth opportunities, and fun company events.
- Why this job: Make a global impact while working in an inclusive culture that values your contributions.
- Qualifications: Bachelor's degree preferred; 3+ years in UX, data analysis, or related fields required.
- Other info: Internal transfers and global job rotations are encouraged for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world\’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
We are looking for an experienced Senior Product QA Specialist to join our global reassurance team. You will be responsible for evaluating the product user experience of Trip in the market, identifying gaps between Trip and it\’s competitors, and collaborating cross-functionally to address user pain points in the UK market.
In this Role, you\’ll get to:
- Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams
- Regularly conduct product user experience testing, in-depth competitor analysis, and local user research to identify any product quality defects and gaps compared to competitors.
- Conduct local UX research to gain insights into user behaviour and pain points specific to the IT/FR/UK market.
- Collaborate with other teams to address user pain points and improve overall product quality.
- Utilise data analysis skills to analyse product user experience (quality) metrics and user behaviour data.
- Support building data dashboards and establish data systems for comprehensive product user experience quality analysis.
What you\’ll Need to Succeed:
- Bachelor\’s degree – Data Analysis, UX Research, or any related field is a plus
- At least 3 years experience in user experience/product or user operations/data analysis/Product manager/PMO or related fields in the internet industry.
- Excellent analytical skills with a strong understanding of data, preferable with knowledge of SQL and BigQuery.
- Knowledge of design thinking and user experience is highly preferred.
- Fluency in English is required to effectively communicate with international teams and clients.
- Experience in the travel and e-commerce industry is a plus.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What\’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
#J-18808-Ljbffr
Senior Product QA Specialist employer: Trip.com Travel Singapore Pte
Contact Detail:
Trip.com Travel Singapore Pte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product QA Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in user experience and product quality metrics. Understanding what competitors are doing can give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the travel and e-commerce industries. Engaging with others in your field can provide insights into the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to improve user experience in previous roles. Being able to articulate your impact will demonstrate your value to the team.
✨Tip Number 4
Showcase your knowledge of design thinking principles. Being able to discuss how these principles can be applied to enhance product quality will set you apart from other candidates.
We think you need these skills to ace Senior Product QA Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Product QA Specialist position. Understand the key responsibilities and required skills, such as data analysis and UX research, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in user experience, product management, or data analysis. Provide specific examples of how you've successfully monitored product quality metrics or conducted user research in previous roles.
Showcase Analytical Skills: Since the role requires excellent analytical skills, mention any relevant tools or methodologies you are familiar with, such as SQL or BigQuery. Include examples of how you've used data analysis to improve product quality or user experience.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your background to the company's mission and values. Discuss why you're passionate about improving user experiences in the travel industry and how you can contribute to Trip.com Group's goals.
How to prepare for a job interview at Trip.com Travel Singapore Pte
✨Understand the Product Landscape
Before your interview, make sure to research Trip.com Group and its competitors. Familiarise yourself with their products and user experiences. This will help you discuss how you can contribute to improving their offerings.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis, particularly with tools like SQL and BigQuery. Highlight specific examples where your analytical skills led to improvements in user experience or product quality.
✨Demonstrate UX Research Knowledge
Since the role involves conducting local UX research, be ready to talk about your methodologies and past projects. Share insights on how you've identified user pain points and how you addressed them effectively.
✨Emphasise Collaboration
This position requires cross-functional collaboration. Prepare examples of how you've worked with different teams to solve problems or improve products. Show that you value teamwork and can communicate effectively across departments.
