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- Tasks: Manage relationships with UK Train Operating Companies and drive commercial performance.
- Company: Join Trip.com Group, a leading global travel service provider with a diverse team.
- Benefits: Flexible work arrangements, career growth opportunities, and a supportive culture.
- Why this job: Make a real impact in the travel industry while developing your career.
- Qualifications: Experience with UK TOCs and strong negotiation skills are essential.
- Other info: Dynamic environment with opportunities for global career paths and personal development.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
We are looking for a Commercial Manager for the UK market to join our Train Business Unit. The role focuses on managing and growing our relationships with UK Train Operating Companies (TOCs), improving our commercial performance, and supporting our strategy to grow Trip.com's train business in the UK. This person will be the key contact for all UK rail partners and will work closely with internal teams (product, marketing, operations, and finance) to deliver strong business results.
In this Role, you’ll get to:
- Partner & Stakeholder Management
- Lead relationships with UK TOCs.
- Manage day-to-day communication, contracts, performance reviews, and quarterly business updates.
- Negotiate incentives, marketing funds, and commercial agreements to maximise revenue.
- Ensure compliance with UK rail industry standards and retailers' rules.
- Commercial Strategy & Growth
- Own commercial performance for the UK market: revenue, ticket volume, commissions, cost optimisation.
- Analyse market trends, competitor moves, and online rail retailing developments.
- Identify new opportunities such as fare types, new routes, promotions, and product improvements.
- Build business cases to support strategic decisions (e.g., new partnerships, feature adoption, yield initiatives).
- Cross-Functional Collaboration
- Work closely with the product team to prioritise UK-specific features (fares, after-sales rules, disruption flows).
- Coordinate with marketing to plan and execute co-branded campaigns with UK TOCs.
- Support the operations and customer service teams with UK-specific processes and requirements.
- Align internally to ensure strong execution across all teams.
- Reporting & Analysis
- Track UK business results: GMV, tickets per day, incentives, product adoption, user behaviour.
- Prepare monthly and quarterly updates with insights and recommended actions.
- Monitor performance of commercial agreements and adjust strategies when needed.
What you’ll Need to Succeed
Must-Have
- Experience working directly with UK TOCs (commercial, account management, or partnership role).
- Background in an OTA, rail retailer, mobility platform, or transport company.
- Native-level English communication skills (written and spoken).
- Solid understanding of the UK rail ecosystem, fare structures, and distribution landscape.
- Strong negotiation, relationship-building, and project management skills.
- Data-driven mindset with the ability to interpret commercial KPIs and market performance.
- Comfortable working in a fast-paced, international environment.
Nice to Have
- Experience with digital ticketing, e-commerce, or app-focused rail products.
- Understanding of after-sales, refunds, disruption management, and revenue protection.
- Knowledge of cross-border rail or multimodal integrations.
- Experience working with Asian or global tech companies.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognising the progress you have made. Our rapid business growth offers abundant career opportunities at various levels and in multiple functions. Internal transfer is encouraged, and global job rotation programmes enable you to pursue a global career path and make a global impact. We provide learning opportunities to further your career in leadership capability, soft skills, and professional expertise. We encourage flexible work arrangements. Enjoy company-sponsored greetings and activities at holidays, birthdays, and colourful team events.
Find out more job opportunities at https://careers.trip.com
Commercial Manager ( Train ) , UK employer: Trip.com Travel Singapore Pte
Contact Detail:
Trip.com Travel Singapore Pte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager ( Train ) , UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the rail industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Commercial Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their commercial strategies and be ready to discuss how your experience with UK TOCs can drive growth. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your negotiation skills! Since this role involves managing contracts and performance reviews, being able to demonstrate your negotiation prowess in interviews will set you apart. Role-play scenarios with friends or mentors to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Trip.com Group and contributing to our mission in the UK train market.
We think you need these skills to ace Commercial Manager ( Train ) , UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Manager role. Highlight your experience with UK TOCs and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the rail industry and how your background makes you the perfect fit for this role. Let us know what excites you about joining Trip.com Group!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements and metrics. Did you increase revenue or improve relationships with partners? We love numbers and success stories, so make sure to include them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Trip.com Group!
How to prepare for a job interview at Trip.com Travel Singapore Pte
✨Know Your TOCs
Before the interview, do your homework on the UK Train Operating Companies (TOCs). Understand their business models, recent developments, and how they fit into the wider rail ecosystem. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've successfully led, especially in a commercial context. Highlight how you maximised revenue or improved partnerships. This will illustrate your ability to handle the key responsibilities of the role effectively.
✨Be Data-Driven
Familiarise yourself with key commercial KPIs relevant to the rail industry. Be ready to discuss how you've used data to inform decisions in previous roles. This will show that you have a solid understanding of performance metrics and can contribute to the company's growth strategy.
✨Cross-Functional Collaboration
Think of examples where you've worked closely with different teams, such as marketing or product development. Be prepared to discuss how you ensured alignment and execution across various functions. This will highlight your collaborative skills, which are crucial for this role.
