At a Glance
- Tasks: Monitor service quality and analyse customer interactions to drive improvements.
- Company: Join Trip.com, a leading travel company with a vibrant team in Edinburgh.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on quality and collaboration.
- Why this job: Make a real impact on customer experience while using your language skills.
- Qualifications: Fluent in English and French with strong analytical and teamwork skills.
The predicted salary is between 27000 - 33000 £ per year.
Trip. com Travel Singapore Pte.
Ltd in Edinburgh is seeking a Quality Controller (French Speaking) to monitor service quality in our busy contact centre.
You will review customer contacts, analyze patterns, and drive improvements across the team.
The role requires fluent English and French with strong analytical skills, attention to detail, and the ability to work collaboratively with Operations, Training and Quality teams.
Hybrid working arrangements are available.
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French-Speaking Quality Control | Data-Driven QA | Edinburgh employer: Trip.Com Travel Singapore Pte. Ltd
Trip.com is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture in the heart of Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and continuous learning opportunities, employees are empowered to thrive both personally and professionally. Join a diverse team where your contributions are celebrated, and embark on a rewarding career journey with ample chances for advancement.
Contact Details:
Trip.Com Travel Singapore Pte. Ltd Recruitment Team
