Senior UX Research Specialist (Product QA)

Join to apply for the Senior Product QA Specialist role at Trip.com Group

Join to apply for the Senior Product QA Specialist role at Trip.com Group

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

We are looking for an experienced Senior Product QA Specialist to join our global reassurance team. You will be responsible for evaluating the product user experience of Trip in the market, identifying gaps between Trip and it\’s competitors, and collaborating cross-functionally to address user pain points in the UK market.

In this Role, you’ll get to:

• Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams.
• Regularly conduct product user experience testing, in-depth competitor analysis, and local user research to identify any product quality defects and gaps compared to competitors.
• Conduct local UX research to gain insights into user behaviour and pain points specific to the IT/FR/UK market.
• Collaborate with other teams to address user pain points and improve overall product quality.
• Utilise data analysis skills to analyse product user experience (quality) metrics and user behaviour data.
• Support building data dashboards and establish data systems for comprehensive product user experience quality analysis.

What you\’ll Need to Succeed:

• Bachelor\’s degree – Data Analysis, UX Research, or any related field is a plus.
• At least 3 years experience in user experience/product or user operations/data analysis/Product manager/PMO or related fields in the internet industry.
• Excellent analytical skills with a strong understanding of data, preferable with knowledge of SQL and BigQuery.
• Knowledge of design thinking and user experience is highly preferred.
• Fluency in English is required to effectively communicate with international teams and clients.
• Experience in the travel and e-commerce industry is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at

Have a good trip, and see you soon!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  IT Services and IT Consulting, Technology, Information and Internet, and Travel Arrangements

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