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- Tasks: Provide exceptional customer service in Portuguese and English, resolving travel queries via call and chat.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant international team.
- Benefits: Enjoy 33 days annual leave, health cash plans, performance bonuses, and hybrid working options.
- Why this job: Be part of a supportive culture that values personal growth and offers extensive learning opportunities.
- Qualifications: Fluent in Portuguese and English, with customer service experience and strong problem-solving skills.
- Other info: Located in Edinburgh, this role offers a competitive salary and a £1000 language allowance.
The predicted salary is between 19800 - 27600 £ per year.
Join to apply for the Portuguese speaking Customer Advisor role at Trip.com Group
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Join to apply for the Portuguese speaking Customer Advisor role at Trip.com Group
Direct message the job poster from Trip.com Group
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Who we are looking for
We are seeking a passionate and enthusiastic Customer Advisor to join our team in our Edinburgh office.
You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave (including bank holidays)
- 3 additional days for parents/guardians
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance based bonuses
- Extensive learning opportunities and resources to further your career
- Annual travel points which can be redeemed at Trip.com towards your next adventure
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Birthday cake on your birthday
- Free on-site gym
- Hybrid working options are available after your first 6 months, contingent based on performance
- Frequent employee engagement events
- Refer a friend bonus scheme
Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.
Working hours- The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm.
At this time the working hours are;
- Monday to Friday between 10am to 6.30pm changing to 8am – 4.30pm within the coming months
Location- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
Salary- We offer a competitive salary of £24,800 per annum plus a £1000 language allowance.
*Please note that we are unable to provide sponsorship. Therefore, to be considered for this position, you must already possess the Right to Work in the UK and reside within a commutable distance from our Edinburgh office*
What you’ll be doing
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Providing resolutions to our customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.
- Occasionally, due to business requirements, you may be asked to assist with our English speaking line.
What you’ll need
- Customer service experience within a contact centre or a similar customer service role
- Proven experience in working towards and achieving Key Performance Indicators (KPIs)
- Must be fluent in English and Portuguese both written and verbal
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Desired but not essential
- Travel & Tourism industry experience
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!
Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to careers@trip.com.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
IT Services and IT Consulting, Technology, Information and Internet, and Travel Arrangements
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Portuguese speaking Customer Advisor employer: Trip.com Group
Contact Detail:
Trip.com Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portuguese speaking Customer Advisor
✨Tip Number 1
Familiarise yourself with the travel industry and Trip.com Group's services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your passion for travel.
✨Tip Number 2
Practice your Portuguese and English communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared for the job.
✨Tip Number 3
Research common customer service KPIs and think of examples from your past experience where you've met or exceeded these metrics. This will show your potential employer that you're results-driven and understand the importance of performance.
✨Tip Number 4
Network with current or former employees of Trip.com Group on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Portuguese speaking Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise your fluency in both Portuguese and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully resolved customer issues in the past, demonstrating your problem-solving skills.
Highlight Key Skills: In your application, clearly outline your key skills such as empathy, patience, and the ability to remain calm under pressure. These traits are essential for providing exceptional customer service.
Research Trip.com Group: Familiarise yourself with Trip.com Group's services and values. Understanding their mission will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Trip.com Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns with the company's mission and values.
✨Demonstrate Customer-Centric Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to empathise and communicate effectively, as these are key traits for a Customer Advisor role.
✨Be Ready for Language Proficiency Tests
Since fluency in both Portuguese and English is essential, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to showcase your proficiency.
✨Familiarise Yourself with Company Policies
Research Trip.com Group's latest promotions, initiatives, and company policies. Being knowledgeable about the company will not only impress your interviewers but also show your genuine interest in the role.
