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- Tasks: Expand Trip.com Group's accommodation network and manage key account relationships.
- Company: Trip.com Group is a leading global travel service provider with a diverse portfolio.
- Benefits: Enjoy flexible work arrangements, career growth opportunities, and fun team events.
- Why this job: Join a dynamic team that values your input and supports your career journey.
- Qualifications: Bachelor's degree and 2-3 years of business development experience required.
- Other info: Travel for partner meetings is necessary; strong relationship management skills are essential.
The predicted salary is between 42000 - 84000 £ per year.
Overview
Key Account Manager based in London, your key objective will be to help expand Trip.com Group’s accommodation supply network and establish and manage key account relationships. You will be taking care of the key accounts and assisting market partnership related functions, as well as identifying trends and defining potential sources of supply to satisfy consumer demand on Trip.com Group.
In this Role, you’ll get to:
- Drive the market in reaching key performance indicators (KPIs) for account profile by developing and sustaining strong partner relationships, providing relevant data insights and superior consulting services to key account hotel partners (revenue management advice, marketing opportunities on Trip.com).
- Ensure that key account product (content, rates and availability) is consistently optimized and competitive on Trip.com Group to maximize customer conversion.
- Secure additional inventory over high demand and compression periods to satisfy customers\’ pressing needs.
- Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands\’ merchandising and marketing efforts.
- Help to launch promotional campaigns to enhance productivity and opportunities to manage room availability and maintain competitiveness on Trip.com Group.
- The ability to communicate well with partners to help grow our business portfolio including preparation of relevant presentation materials to aid in growing our business during partner meetings.
- Ideally with strong knowledge of direct connectivity, and experience working with chain hotels.
What you\’ll Need to Succeed
- Bachelor\’s Degree, 2-3 years\’ experience in business development, ideally with experience working with chain hotels.
- Travel will be required for partner meetings.
- Flexibility to fast-changing business environment, and a fast learner.
- Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven.
- Relationship Management, sincere relationship builder.
- Proficiency in English; other languages a plus but not required.
- Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance.
- Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives).
About Trip.com Group
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Why Trip.com Group
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
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Key Account Manager employer: Trip.com Group
Contact Detail:
Trip.com Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with Trip.com Group's platforms and services. Understanding their unique offerings will help you articulate how you can enhance their accommodation supply network during interviews.
✨Tip Number 2
Network with current or former employees of Trip.com Group on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Key Account Manager role.
✨Tip Number 3
Prepare to discuss your experience in relationship management and business development. Be ready to share specific examples of how you've successfully built partnerships, especially within the hotel industry.
✨Tip Number 4
Stay updated on travel industry trends and challenges. Being knowledgeable about current market dynamics will demonstrate your commitment and ability to drive performance in the Key Account Manager position.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development and relationship management, particularly with chain hotels. Use specific examples that demonstrate your ability to meet KPIs and manage key accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of Trip.com Group's mission. Mention how your skills align with the role and provide examples of how you've successfully built relationships in previous positions.
Highlight Relevant Skills: Emphasise skills such as data analysis, revenue management advice, and marketing strategies. Make sure to mention any languages you speak, as this can be a plus for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Key Account Manager.
How to prepare for a job interview at Trip.com Group
✨Research Trip.com Group
Before your interview, take the time to understand Trip.com Group's mission, values, and services. Familiarise yourself with their platforms like Trip.com, Ctrip, Skyscanner, and Qunar. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Relationship Management Skills
As a Key Account Manager, building strong relationships is crucial. Prepare examples from your past experiences where you've successfully managed client relationships or partnerships. Highlight your ability to communicate effectively and provide value to partners, as this will be key in your role.
✨Prepare for KPI Discussions
Since the role involves achieving key performance indicators, be ready to discuss how you've met or exceeded KPIs in previous positions. Bring specific metrics or results to the table that showcase your success in driving business growth and managing accounts effectively.
✨Demonstrate Flexibility and Adaptability
The travel industry is fast-paced and ever-changing. Be prepared to discuss how you've adapted to changes in your previous roles. Share examples of how you've handled unexpected challenges or shifts in strategy, as this will show your potential employer that you're ready for the dynamic environment at Trip.com Group.
