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- Tasks: Provide exceptional customer service in French and English, resolving travel queries via call and chat.
- Company: Join Trip.com Group, a leading global travel service provider with a supportive culture.
- Benefits: Enjoy 33 days annual leave, health cash plan, performance bonuses, and extensive learning opportunities.
- Why this job: Make a real impact in the travel industry while developing your skills in a dynamic environment.
- Qualifications: Fluent in English and French, with customer service experience and strong problem-solving skills.
- Other info: Hybrid working options available after 6 months, plus a vibrant workspace in Edinburgh.
The predicted salary is between 19800 - 26400 £ per year.
Overview
Join to apply for the French speaking Customer Advisor role at Trip.com Group.
1 week ago Be among the first 25 applicants
This range is provided by Trip.com Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
What you’ll be doing
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries on our French speaking line whilst covering our English speaking language line when and if required
- Providing resolutions to our customers via Call and Chat
- Handling customer queries with empathy, patience and compassion
- Attending regular team huddles
- Keeping up-to-date with the latest promotions initiatives and company policies/procedures
- Assisting in ad hoc assigned projects
What you’ll need
- Customer service experience within a contact centre
- Proven experience in working towards and achieving Key Performance Indicators (KPIs)
- Must be fluent in English and French both written and verbal
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Desired but not essential
- Travel & Tourism industry experience
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave (including bank holidays)
- 3 additional days for parents/guardians
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance based bonuses
- Extensive learning opportunities and resources to further your career
- Annual travel points which can be redeemed at Trip.com towards your next adventure
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Birthday cake on your birthday
- Free on-site gym
- Hybrid working options are available after your first 6 months, contingent based on performance
- Frequent employee engagement events
- Refer a friend bonus scheme
Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.
Working hours
The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm. At this time the working hours are 37.5 hours Monday to Friday 8am – 4.30pm.
Location
Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
Salary
We offer a competitive salary of £24,800 per annum plus a £1000 language allowance.
*Please note that we are unable to provide sponsorship. Therefore, to be considered for this position, you must already possess the Right to Work in the UK and reside within a commutable distance from our Edinburgh office*
Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to careers@trip.com.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service, General Business, and Other
- Industries: IT Services and IT Consulting, Technology, Information and Internet, and Travel Arrangements
Find more roles in Edinburgh and surrounding areas on our careers site.
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French speaking Customer Advisor employer: Trip.com Group
Contact Detail:
Trip.com Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Customer Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Trip.com Group. A personal referral can really boost your chances of landing that French speaking Customer Advisor role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations with empathy and patience, just like you’ll need to do in the role. We want you to shine!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in both French and English, be ready to demonstrate your abilities during the interview. Maybe even throw in a few travel-related phrases to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find loads of resources to help you prepare for the process. Let’s get you that job!
We think you need these skills to ace French speaking Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the French speaking Customer Advisor role. Highlight any relevant customer service experience and your language skills, especially in French and English. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've handled customer queries with empathy and problem-solving skills. We love a good story!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and your typing abilities. If you have any experience in the travel and tourism industry, make sure to include that too! We’re all about finding the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Trip.com Group
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even do mock interviews in French to boost your confidence and ensure you can communicate effectively.
✨Know the Company Inside Out
Familiarise yourself with Trip.com Group's services, values, and recent news. Understanding their mission and how they operate will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples of how you've handled difficult situations in the past, focusing on empathy and problem-solving skills, as these are crucial for a Customer Advisor.
✨Show Enthusiasm and a Willingness to Learn
During the interview, convey your passion for customer service and your eagerness to grow within the company. Highlight any relevant experiences and express your desire to contribute positively to the team and learn from your colleagues.