Customer Contact Co-worker - 6 month temporary assignment

Triodos Bank is an award-winning organisation and one of Europe's leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously - from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment. We are a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, which is better for workers, better for communities and better for the environment.

The Opportunity: We are delighted to be recruiting for Customer Contact Co-worker to join our vibrant, supportive, and high performing customer contact team at our Bristol Head Office on a 6 month temporary assignment. The overall purpose of this role is to provide exceptional customer service to both Triodos Banks' external and internal customers with a focus and commitment to meeting team quality and performance levels. There are excellent opportunities for learning and development and to build and progress a career in customer services within one of Europe's leading sustainable banks. This role offers the benefits of a flexible hybrid working. Typically, this would require 2-3 days in our Bristol office per week with a choice of working from home on the other days. The first 4-6 weeks will be fully office-based for training and induction.

Key responsibilities will require you to:

• Provide consistently high-quality customer service.
• Speak with customers over the phone, via secure message and social media.
• Professionally manage and resolve initial queries regarding all our products and services.
• Take ownership of more complex queries, and work with the team seniors and other teams across the bank to provide the right outcome for customers.
• Provide internet and mobile banking support for customers.
• Work effectively as part of a team to deliver an overall exceptional service.
• Explore vulnerabilities with customers to support inclusivity and meet the need of our diverse customer base.
• Ensure the safety of customers by working in adherence to the relevant legislation.
• Be proactive in suggesting continuous improvements in line with current process improvement methodology.

What we are looking for: To be successful in this role you have an excellent customer focus and be passionate about delivering a high level of customer service on a consistent basis to our internal and external customers. An excellent communicator, you will have the ability to manage handling inbound and outbound calls and responding to emails and letters, in a fast-paced team environment. You will need a passion for learning and development. Each day you will need to use several systems and demonstrate a strong knowledge of our diverse range of products and processes in order to find the right answers for our customers. This role requires you to follow processes and regulations closely in line with relevant legislation to ensure the safety of customers, and therefore good attention to detail is required for this role.

What We Offer: You will receive an hourly pay rate of £13.45 -14.01 in recognition of your skills and contributions. We are committed to diversity and inclusion, and encourage applications from candidates of underrepresented and neurodiverse backgrounds. Triodos may close this vacancy once enough applications have been received.

Closing Date 20/08/2026