At a Glance
- Tasks: Deliver exceptional customer service and resolve queries for our diverse clientele.
- Company: Join Triodos Bank, a leader in ethical finance and sustainability.
- Benefits: Enjoy competitive salary, flexible hybrid working, and extensive health benefits.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a positive impact while developing your career in customer service.
- Qualifications: Customer-focused with strong communication skills; experience in financial services is a plus.
The predicted salary is between 26228 - 27336 £ per year.
- Customer Contact Co-worker
- Business area: Customer Service
- Job Location (Short): GBR
About Us
Triodos Bank finances projects that benefit people and the planet.
We're committed to ethical sustainability, transparency, and high-quality service.
We welcome candidates who share these values and want to drive positive change.
The Opportunity
We are delighted to be recruiting for Customer Contact Co-worker to join our vibrant, supportive, and high performing customer contact team at our Bristol Head Office on a permanent basus.
The overall purpose of this role is to provide exceptional customer service to both Triodos Banks' external and internal customers with a focus and commitment to meeting team quality and performance levels.
There are excellent opportunities for learning and development and to build and progress a career in customer services within one of Europe's leading sustainable banks.
This is a full-time opportunity and offers the benefits of a flexible hybrid working.
Typically, this would require 2-3 days in our Bristol office per week with a choice of working from home on the other days.
The first 4-6 weeks will be fully office-based for training and induction.
Key responsibilities will require you to
- Provide consistently high-quality customer service.
- Speak with customers over the phone, via secure message and social media.
- Professionally manage and resolve initial queries regarding all our products and services.
- Take ownership of more complex queries, and work with the team seniors and other teams across the bank to provide the right outcome for customers.
- Provide internet and mobile banking support for customers.
- Work effectively as part of a team to deliver an overall exceptional service.
- Explore vulnerabilities with customers to support inclusivity and meet the need of our diverse customer base.
- Ensure the safety of customers by working in adherence to the relevant legislation.
- Be proactive in suggesting continuous improvements in line with current process improvement methodology.
What we are looking for
To succeed in this role, you'll be customer-focused and passionate about delivering consistently high levels of service to both internal and external customers.
Experience in Financial Services and a contact centre environment would be highly desirable.
An excellent communicator, you will have the ability to manage handling inbound and outbound calls and responding to emails and letters, in a fast-paced team environment.
You will need a passion for learning and development.
Each day you will need to use several systems and demonstrate a strong knowledge of our diverse range of products and processes in order to find the right answers for our customers.
This role requires you to follow processes and regulations closely in line with relevant legislation to ensure the safety of customers, and therefore good attention to detail is required for this role.
Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society.
It is important that candidates evidence a strong commitment to Triodos Bank's core values of sustainability and transparency, as well as the personal qualities to live these values.
What We Offer
In return for your hard work and expertise, you will receive a competitive full time equivalent salary of £26,228 - 27,336 depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.
- Pension & Insurance
- Non-contributory pension scheme offering 8% salary in your first year and 10% salary thereafter
- Life Assurance (worth 4 times basic pay)
- Income Protection
- Private Medical Insurance
- Health & Wellbeing
- 27 days' holiday (full-time equivalent) plus bank holidays, rising to 30 days after 2 years
- A buy and sell holiday scheme
- 1 wellbeing day and £200 wellbeing allowance per year
- Vitality Leave - a part paid sabbatical of up to 3 months after you've been with us for 5 years, and every 7 years thereafter
- Company sick pay
- Health Cash Plan
- Family
- Company maternity, adoption and partners' pay including additional leave for premature births
- 5 days fully paid carers' leave
- 10 days fully paid fertility leave
- 10 days fully paid miscarriage leave
- Other
- Colleague recognition scheme
- Co-worker retail discounts
- Cycle to work scheme
- Refer a Friend scheme
- Our Commitment to Inclusion
At Triodos Bank, we are committed to building a diverse and inclusive organisation.
We particularly welcome applications from underrepresented groups and neurodiverse candidates, and we value different career paths and lived experiences.
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Customer Contact Co-worker employer: Triodos
Triodos Bank is an exceptional employer, dedicated to ethical sustainability and transparency, making it a perfect fit for those passionate about driving positive change. Located in Bristol, our vibrant and supportive customer contact team offers excellent opportunities for personal and professional growth, alongside a competitive benefits package that includes flexible hybrid working, generous holiday allowances, and a strong commitment to employee wellbeing. Join us to be part of a culture that values inclusivity and empowers you to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Co-worker
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Triodos. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Triodos before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Co-worker
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Triodos:Your cover letter is your chance to shine! Tell us why you want to work at Triodos specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Triodos!
How to prepare for a job interview at Triodos
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
