At a Glance
- Tasks: Deliver exceptional customer service and support team workflows in a dynamic banking environment.
- Company: Join Triodos Bank, a leader in sustainable banking making a positive impact.
- Benefits: Enjoy flexible hybrid working, competitive salary, and extensive benefits package.
- Other info: Diverse and inclusive workplace welcoming all backgrounds and experiences.
- Why this job: Be part of a mission-driven team focused on sustainability and transparency.
- Qualifications: Strong customer focus, organisational skills, and attention to detail required.
The predicted salary is between 26228 - 27336 £ per year.
Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment. Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of sustainability and transparency, as well as the personal qualities to live these values.
The Opportunity
We are delighted to be recruiting for a Co-worker to join our PCA team at our Bristol Head Office. This is a Part-time 22.5 hours per week role offered on a fixed term contract basis until end of August 2027. The overall purpose of this role is to provide exceptional customer focused service to both Triodos Banks’ external and internal customers with a focus and commitment to meeting regulated timescales as well as team quality and performance levels. With the ultimate aim of building and deepening relationships with customers and potential customers. You will be working in a team environment to support the completion of the teams’ daily workflows, ensuring all processes and quality standard are met. This role offers the benefits of a flexible hybrid working. This would require 1-2 days in our Bristol office per week, with a choice of working from home on the other days. The role will be completely office based for first 4-6 weeks for the training and induction period.
Key Responsibilities
- Provide consistently high-quality customer service and communicate effectively with customers and internal stakeholders.
- Adhere to team processes, regulatory requirements, and daily deadlines, ensuring all tasks are completed accurately and on time.
- Work to achieve set SLAs, KPIs, and RFT targets, prioritising your own workload according to daily workflow plans.
- Complete all necessary banking, administrative, and compliance tasks, including Anti Money Laundering (AML) checks and maintaining up-to-date records.
- Escalate issues and proactively suggest continuous improvements to enhance team processes and service delivery.
- Recognise, record, and respond to customer complaints in line with FCA guidelines to ensure good customer outcomes.
- Maintain the integrity of customer data and files, quality checking work as required, and upholding Triodos Bank’s values in all interactions.
What We are looking for
To be successful in this role, you will have a strong customer focus, excellent organisational skills, and a keen attention to detail. Previous experience in banking and administration within a regulated environment is desirable. Ideally, you will have experience working to SLAs, processing customer requests, data entry, applying banking knowledge, and conducting quality checks.
In return for your hard work and expertise, you will receive a competitive full-time equivalent salary of £26,228 - £27,336 (actual salary up to £16,401) depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.
Pension & Insurance
- Non-contributory pension scheme offering 8% salary in your first year and 10% salary thereafter
- Life Assurance (worth 4 times basic pay)
- Income Protection
- Private Medical Insurance
Health & Wellbeing
- 27 days’ holiday (full-time equivalent) plus bank holidays, rising to 30 days after 2 years
- A buy and sell holiday scheme
- 1 wellbeing day and £200 wellbeing allowance per year
- Vitality Leave – a part paid sabbatical of up to 3 months after you’ve been with us for 5 years, and every 7 years thereafter
- Company sick pay
- Health Cash Plan
Family
- Company maternity, adoption and partners’ pay including additional leave for premature births
- 5 days fully paid carers’ leave
- 10 days fully paid fertility leave
- 10 days fully paid miscarriage leave
Other
- Colleague recognition scheme
- Co-worker retail discounts
- Cycle to work scheme
- Refer a Friend scheme
Our Commitment to Inclusion
At Triodos Bank, we are committed to building a diverse and inclusive organisation. We particularly welcome applications from underrepresented groups and neurodiverse candidates, and we value different career paths and lived experiences.
Closing Date: 10/11/2026
Co-worker Operations, Part time 22.5 hours per week, FTC until August 2027 employer: Triodos
Triodos Bank is an exceptional employer that champions sustainability and ethical banking, offering a collaborative work culture where innovation thrives. With hybrid working arrangements and a vibrant office in Bristol, employees benefit from a supportive environment that fosters professional growth and meaningful contributions to the community. Join us to make a real impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Co-worker Operations, Part time 22.5 hours per week, FTC until August 2027
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Triodos and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Triodos and let us see your personality shine through!
We think you need these skills to ace Co-worker Operations, Part time 22.5 hours per week, FTC until August 2027
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Triodos.
Get Familiar with Our Brand:Before applying, take some time to learn about Triodos and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Triodos
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Triodos.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Triodos will surely appreciate.
