Customer Due Diligence Analyst - 6 month temporary assignment - £13.33 per hour

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We finance companies, institutions and projects that add cultural value and benefit people and the environment, with the support of depositors and investors who want to encourage corporate social responsibility and a sustainable society.

Our mission is –

• To help create a society that promotes people’s quality of life and that has human dignity at its core
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development
• To offer our customers sustainable financial products and high-quality service

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity

We are delighted to be currently recruiting for a Customer Due Diligence Analyst to join us on temporary assignment at our Bristol Head Office.

This is a 6-month temporary assignment, 37.5 hours per week, Monday to Friday. This opportunity offers the benefits of flexible hybrid working, typically this will require you to work from the Bristol office 2 days per week with a choice of working from home or the office on the other days (following an initial training and induction period).

The overall purpose of this role is to provide exceptional customer focused service to Triodos Banks’ external and internal customers with a focus and commitment to meeting team quality and performance levels. Managing your own workload, you will support the completion of the team’s daily workflows, ensuring all processes and quality standards are met. This is a great opportunity to work within a team focusing on areas such as Fraud, Anti money laundering and KYC.

Key responsibilities include:

• Completing daily workflows plans in line with banking practice and regulatory requirements.
• Prioritising own workload to ensure daily deadlines and timelines are met.
• Complying with all regulatory obligations and internal governance to help ensure ethical behaviour which delivers fair outcomes for TBUK customers.
• Being part of a culture of continuous improvement through demonstrating initiative and problem-solving ability
• Achieving consistent RFT score in line with set targets in all processes.

What we are looking for:

You will have previous administration experience ideally within a regulated industry and have expectational attention to detail and organisational skills.

You will be highly customer and team focused and have the ability to prioritise and manage your own workload while working within a regulated environment.

A good working knowledge of banking operations processes as well as Money Laundering regulations (specifically Customer Due Diligence), and other compliance matters would be desirable for this role.

What We Offer

In return for your hard work and expertise, you will receive an hourly pay rate of £13.33 per hour.

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.