Analyst - Alert Handling & Investigations in Bristol

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is to help create a society that promotes people’s quality of life and that has human dignity at its core. To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development. To offer our customers sustainable financial products and high-quality service.

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity

We are delighted to be recruiting for an Analyst - Alert Handling & Investigations to join us at our Bristol Head Office. This is a permanent role available on a full-time basis. This role also offers the benefits of flexible hybrid working. Typically, this would require 1-2 days in our Bristol office per week with a choice of working from home on the other days (following an initial induction period). There is some weekend working required for this role, typically one weekend in 4.

Working as part of the AH&I team you will be responsible to the Alert Handling & Investigations Team Leader and the Financial Crime and Payment Operations Manager for supporting the department’s first line of defence functions in relation to financial crime. You will act as first point of contact for financial crime matters within the Bank. This role also supports second line Compliance functions to gather additional data in connection with financial crime investigations. Closely cooperates and consults with Local Fraud Officer and/or Financial Crime Officer & Local Security Officer, plus the Financial Crime Risk Managers in relation to possible financial crime incidents.

Key responsibilities

• Investigate alerts generated by the RiskShield Fraud and RiskShield CAM monitoring systems to determine if they are legitimate or warrant further investigation to QA standards. Refer to the Financial Crime Officer and/or Local Fraud Officer when necessary.
• Investigate alerts generated by Transaction Sanction Screening and Customer Watchlist Screening in Triton to QA standards.
• Make outbound calls to customers when required to verify the authenticity of transactions, completed fraud checks with other financial institutions and any contact that is required from working ongoing fraud cases to QA standards.
• Investigating automated referrals produced from the onboarding processes.
• Complete fraud investigations, including associated customer support and working with other teams within the Bank, submitting recommendations on reimbursement in fraud cases.
• Report all cases of suspected financial crime to the Financial Crime Officer and/or Local Fraud Officer. Report cases of fraud to the CIFAS database.
• Report all risks identified as per the risk event management policy (risk event database).
• Maintain documentation of financial crime events and related investigations.
• Provide first line support to both the Retail and Financial Crime and Payment Operations teams for Financial Crime related queries and issues.
• Support the wider Bank by providing advice and answering queries in relation to Financial Crime queries.
• Recognise and report all customer complaints. Resolve complaints that relate to the Alert Handling & Investigations team and their areas of responsibility, in line with Triodos Bank and regulatory processes.
• Comply with all regulatory obligations and internal governance to help ensure ethical behaviour, working to deliver good customer outcomes and avoiding foreseeable harm in line with Triodos’ practice of putting customers at the heart of what we do.

What we are looking for

To be successful in this role you will have a good working knowledge of banking operations processes as well as Money Laundering regulations (including Customer Due Diligence), and other compliance matters. You will have the ability to work unsupervised but also effectively as part of a team. Good organisational skills and confidence in dealing with bank customers combined with excellent attention to detail and the ability to see tasks and projects through to completion will be needed for this role.

Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of ethical sustainability and transparency, as well as the personal qualities to live these values.

What We Offer

In return for your hard work and expertise, you will receive a competitive full time equivalent salary of £27,500 depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.

Our Benefits Include

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards.
• Life Assurance (worth 4 times basic pay).
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service.
• Private Medical Insurance with optional enhanced or HCP family coverage.
• A Health Cash Plan.
• Vitality Leave – After each 5 years of service, you will be able to take a sabbatical of up to 3 months. This benefit is then available after every 7 years of service thereafter.
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service.
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave.
• 5 days fully paid carers leave.
• A wellbeing allowance of £200 a year.
• Cycle to work scheme.
• Refer a Friend scheme.

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.