Coworker - Business Accounts team - Temporary assignment until November in West Bromwich

Who we are: Triodos Bank is an award-winning organisation and one of Europe's leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is:

• To help create a society that promotes people's quality of life and that has human dignity at its core.
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development.
• To offer our customers sustainable financial products and high-quality service.

We're a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity: We are delighted to be recruiting for a Co-worker in our Business Account team to join us at our Bristol Head Office. This is a temporary assignment until November 2026. The overall purpose of this role is to provide exceptional customer focused service to both Triodos Banks' external and internal customers with a focus and commitment to meeting regulated timescales as well as team quality and performance levels. With the ultimate aim of building and deepening relationships with customers and potential customers.

You will be working in a team environment to support the completion of the teams' daily workflows, ensuring all processes and quality standards are met. This role offers the benefits of a flexible hybrid working. This would require 2 days in our Bristol office per week, with a choice of working from home on the other days (following an initial 4-6 week induction period).

Key Responsibilities:

• Provide consistently high-quality customer service and communicate effectively with customers and internal stakeholders.
• Adhere to team processes, regulatory requirements, and daily deadlines, ensuring all tasks are completed accurately and on time.
• Work to achieve set SLAs, KPIs, and RFT targets, prioritising your own workload according to daily workflow plans.
• Complete all necessary banking, administrative, and compliance tasks, including Anti Money Laundering (AML) checks and maintaining up-to-date records.
• Escalate issues and proactively suggest continuous improvements to enhance team processes and service delivery.
• Recognise, record, and respond to customer complaints in line with FCA guidelines to ensure good customer outcomes.
• Maintain the integrity of customer data and files, quality checking work as required, and upholding Triodos Bank's values in all interactions.

What We are looking for: To be successful in this role, you will have a strong customer focus, excellent organisational skills, and a keen attention to detail. Previous experience in banking and administration within a regulated environment is desirable. Ideally, you will have experience working to SLAs, processing customer requests, data entry, applying banking knowledge, and conducting quality checks. Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank's core values of sustainability and transparency, as well as the personal qualities to live these values.

What We offer: In return for your hard work and expertise, you will receive an hourly pay rate of £12.98 - 13.45 per hour, depending on experience. We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don't want to miss out on candidates who feel they don't exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need! Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.