At a Glance
- Tasks: Provide exceptional customer service and support the Business Accounts team.
- Company: Join Triodos Bank, a leading sustainable bank making a positive impact.
- Benefits: Earn £13.45 per hour with flexible hybrid working options.
- Other info: Temporary role until November 2026 with opportunities for growth.
- Why this job: Be part of a mission-driven organisation that values social and environmental change.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13 - 14 £ per hour.
Who we are: Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.
The Opportunity: We are delighted to be recruiting for a Co-worker in our Business Account team to join us at our Bristol Head Office. This is a temporary assignment, initially available until the end of November 2026.
The overall purpose of this role is to provide exceptional customer focused service to both Triodos Banks’ external and internal customers with a focus and commitment to meeting regulated timescales as well as team quality and performance levels. With the ultimate aim of building and deepening relationships with customers and potential customers.
You will be working in a team environment to support the completion of the teams’ daily workflows, ensuring all processes and quality standards are met. This role offers the benefits of a flexible hybrid working. This would require 2 days in our Bristol office per week, with a choice of working from home for the remaining days.
Customer Services Co-worker - Temporary assignment £13.45 per hour employer: Triodos Bank UK
Triodos Bank is an exceptional employer that champions sustainability and social responsibility, making it a perfect fit for those passionate about positive change. With a supportive work culture that prioritises employee growth and development, you will thrive in a collaborative environment while enjoying the flexibility of hybrid working from our vibrant Bristol office. Join us to be part of a team that not only values your contributions but also empowers you to make a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-worker - Temporary assignment £13.45 per hour
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Triodos Bank on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Services Co-worker.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with their mission of making money work for positive change. We want to show them that you’re not just a fit for the role, but also for their values!
✨Tip Number 3
Showcase your customer service skills during the interview. Use specific examples from your past experiences where you went above and beyond for a customer. This will help us demonstrate that you’re committed to exceptional service, just like they are.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows that you’re genuinely interested in the role and the company. Let’s make sure they remember us!
We think you need these skills to ace Customer Services Co-worker - Temporary assignment £13.45 per hour
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let us know why you’re excited about working for a sustainable bank like Triodos. Share any personal experiences or values that align with our mission to make money work for positive change.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Services Co-worker role. Highlight relevant experience in customer service and how you can contribute to our Business Accounts team. We love seeing how you fit into our culture!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of service we provide to our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Triodos Bank UK
✨Know Your Stuff
Before the interview, make sure you understand Triodos Bank's mission and values. Familiarise yourself with their commitment to sustainability and how they make a positive impact. This will show your genuine interest in the role and align with their ethos.
✨Customer Focus is Key
Since this role is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
✨Team Player Vibes
This position requires working closely with a team, so be prepared to talk about your teamwork skills. Share instances where you collaborated effectively with others to achieve a common goal, and highlight your ability to support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how Triodos Bank measures its impact. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
