At a Glance
- Tasks: Provide exceptional customer service and support the Business Accounts team.
- Company: Join Triodos Bank, a leading sustainable bank making a positive impact.
- Benefits: Earn £13.45 per hour with opportunities for growth and development.
- Other info: Temporary role until November 2026 with a collaborative team environment.
- Why this job: Be part of a mission-driven organisation that values social and environmental change.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
Who we are: Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously - from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment. We are a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, which is better for workers, better for communities and better for the environment.
The Opportunity: We are delighted to be recruiting for a Customer Service Co-worker in our Business Account team to join us at our Bristol Head Office. This is a temporary assignment until November 2026. The overall purpose of this role is to provide exceptional customer focused service to both Triodos Banks’ external and internal customers with a focus and commitment to meeting regulated timescales as well as team quality and performance levels. With the ultimate aim of building and deepening relationships with customers and potential customers. You will be working in a team environment to support the completion of the teams’ daily workflows, ensuring all processes and quality standards are met.
Customer Services Co-worker - Business Accounts team £13.45 per hour employer: Triodos Bank UK
Triodos Bank is an exceptional employer that champions sustainability and social responsibility, making it a perfect fit for those passionate about positive change. Located in Bristol, our collaborative work culture fosters personal and professional growth, offering employees the chance to develop their skills while contributing to meaningful projects that benefit society and the environment. With competitive pay and a commitment to employee well-being, Triodos Bank stands out as a rewarding place to build a career in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-worker - Business Accounts team £13.45 per hour
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Triodos Bank on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Services Co-worker.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with Triodos Bank's mission of making money work for positive change. We want to show them that we’re not just about skills, but also about values!
✨Tip Number 3
Showcase your customer service skills during the interview. Use specific examples from your past experiences where you went above and beyond for customers. This will help us demonstrate our commitment to exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’d be a perfect fit for the Business Accounts team.
We think you need these skills to ace Customer Services Co-worker - Business Accounts team £13.45 per hour
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let us know why you’re excited about working for a sustainable bank like Triodos. Share any personal experiences or values that align with our mission to make money work for positive change.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Services Co-worker role. Highlight relevant experience in customer service and how it relates to our commitment to exceptional service and building relationships.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Triodos Bank UK
✨Know the Company Inside Out
Before your interview, take some time to research Triodos Bank and its mission. Understand their commitment to sustainability and how they make a positive impact. This will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Customer Services Co-worker, you'll need to demonstrate exceptional customer service abilities. Prepare examples from your past experiences where you went above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Teamwork
Since this role involves working in a team environment, be ready to discuss your experience collaborating with others. Share specific instances where you contributed to a team's success or helped resolve conflicts, highlighting your ability to work well with diverse personalities.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the Business Accounts team and the company culture at Triodos Bank. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
