Customer Due Diligence Analyst - Temp Assignment

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change.

We finance companies, institutions and projects that add cultural value and benefit people and the environment, with the support of depositors and investors who want to encourage corporate social responsibility and a sustainable society.

The Opportunity

We are delighted to be currently recruiting for a Customer Due Diligence Analyst to join us on a temporary assignment at our Bristol Head Office.

This is a temporary assignment running until [31 December 2026], working 37.5 hours per week, Monday to Friday.

This role will be primarily office-based in Bristol, with some flexibility to work from home where operational requirements allow.

The role will support a large-scale customer review programme, with a particular focus on processing customer information and documentation received following information requests.

Working as part of an established Customer Due Diligence team, you will help to ensure customer information is accurately received, recorded and processed through the appropriate workflows.

The work will involve a high volume of administrative and data-led activity, requiring strong attention to detail, organisation and the ability to work accurately against agreed deadlines.

You may also contact customers by email, internet banking or other agreed channels where further information is required to progress their review.

Key responsibilities include

• Receiving and processing customer correspondence and documentation, including physical post received at our Bristol office.
• Matching incoming information and documents to the correct customer records.
• Scanning, uploading and accurately recording customer information within internal systems.
• Reviewing information provided by customers and updating customer records where appropriate.
• Following defined processes and guidance to determine the next action required for individual customer cases.
• Progressing customer cases through the relevant workflow and completing administrative steps accurately and efficiently.
• Contacting customers through approved channels where additional information or clarification is required.
• Managing a high-volume workload and prioritising activity to meet team deadlines and performance expectations.
• Working closely with other analysts and team members to support delivery of the wider customer review programme.
• Complying with regulatory obligations, internal procedures and governance requirements to help deliver fair outcomes for TBUK customers.
• Maintaining high levels of accuracy and quality across all work completed.
• Contributing to a culture of continuous improvement by identifying opportunities to make processes clearer or more efficient.
• What we are looking for

You will have previous experience in an administrative, data processing, operational or customer service role and be comfortable working with high volumes of information while maintaining a strong level of accuracy.

You will have excellent attention to detail and organisational skills, with the ability to follow defined processes and manage your own workload against deadlines.

You should be confident using computer-based systems, working across different sources of customer information and accurately entering and maintaining data.

You will be customer and team focused and comfortable communicating with customers in writing where further information is required.

Previous experience within banking, financial services or another regulated environment would be beneficial.

Experience of Customer Due Diligence, KYC, remediation or other customer data review activity would be particularly advantageous, although full investigative CDD experience is not essential for this role.

What We Offer

In return for your hard work and expertise, you will receive an hourly pay rate of

We are committed to diversity and inclusion and would therefore welcome applications from candidates from underrepresented and neurodiverse backgrounds.

We value receiving applications from candidates with diverse backgrounds as key in supporting our inclusive organisation to grow.

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