At a Glance
- Tasks: Deliver top-notch customer service and resolve queries through various channels.
- Company: Join Triodos Bank, a leader in ethical finance and sustainability.
- Benefits: Enjoy flexible hybrid working, learning opportunities, and career progression.
- Other info: Be part of a vibrant team dedicated to ethical values and high performance.
- Why this job: Make a positive impact while building a rewarding career in customer services.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 25000 - 32000 £ per year.
About Us: Triodos Bank finances projects that benefit people and the planet. We’re committed to ethical sustainability, transparency, and high-quality service. We welcome candidates who share these values and want to drive positive change.
The Opportunity: We are delighted to be recruiting for Customer Contact Co-worker to join our vibrant, supportive, and high performing customer contact team at our Bristol Head Office on a fixed term contract until April 2027. The overall purpose of this role is to provide exceptional customer service to both Triodos Banks’ external and internal customers with a focus and commitment to meeting team quality and performance levels. There are excellent opportunities for learning and development and to build and progress a career in customer services within one of Europe’s leading sustainable banks. This is a full-time opportunity and offers the benefits of a flexible hybrid working. Typically, this would require 2-3 days in our Bristol office per week with a choice of working from home on the other days. The first 4-6 weeks will be fully office-based for training and induction.
Key responsibilities will require you to:
- Provide consistently high-quality customer service.
- Speak with customers over the phone, via secure message and social media.
- Professionally manage and resolve initial queries.
Customer Contact Co-worker - Fixed term contract until April 2027 employer: Triodos Bank UK
Triodos Bank is an exceptional employer that champions ethical sustainability and transparency, making it a perfect fit for those passionate about driving positive change. Located in the vibrant city of Bristol, our supportive work culture fosters personal and professional growth, offering extensive learning opportunities and a flexible hybrid working model that promotes work-life balance. Join us to be part of a high-performing team dedicated to providing outstanding customer service while contributing to meaningful projects that benefit both people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Co-worker - Fixed term contract until April 2027
✨Tip Number 1
Research Triodos Bank and their values before your interview. We want to see that you’re genuinely interested in ethical sustainability and how it aligns with your own beliefs. This will help you stand out as a candidate who truly fits our culture.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve provided exceptional service or resolved conflicts. We love hearing real-life examples, so be ready to share those during your chat with us.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your approach.
We think you need these skills to ace Customer Contact Co-worker - Fixed term contract until April 2027
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let us know why you’re passionate about ethical sustainability and how it aligns with Triodos Bank's values. We love candidates who share our commitment to making a positive impact!
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Contact Co-worker role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our vibrant team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Triodos Bank UK
✨Know Your Values
Triodos Bank is all about ethical sustainability and transparency. Make sure you understand these values and can articulate how they resonate with you. Think of examples from your past experiences that demonstrate your commitment to these principles.
✨Showcase Your Customer Service Skills
As a Customer Contact Co-worker, exceptional customer service is key. Prepare specific examples of how you've provided outstanding service in previous roles. Highlight any situations where you went above and beyond to resolve a customer's issue.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to discuss how your skills align with the requirements, especially around managing queries and providing support across different channels like phone and social media.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
