Co-worker Operations, Part time 22.5 hours per week, FTC until August 2027

Who we are

Triodos Bank is an award-winning organisation and one of Europe's leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously - from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

The Opportunity

We are delighted to be recruiting for a Co-worker to join our PCA team at our Bristol Head Office. This is a Part-time 22.5 hours per week role offered on a fixed term contract basis until end of August 2027.

The overall purpose of this role is to provide exceptional customer focused service to both Triodos Banks' external and internal customers with a focus and commitment to meeting regulated timescales as well as team quality and performance levels. With the ultimate aim of building and deepening relationships with customers and potential customers.

You will be working in a team environment to support the completion of the teams' daily workflows, ensuring all processes and quality standard are met.

This role offers the benefits of a flexible hybrid working. This would require 1-2 days in our Bristol office per week, with a choice of working from home on the other days. The role will be completely office based for first 4-6 weeks for the training and induction period.

Key Responsibilities

• Provide consistently high-quality customer service and communicate effectively with customers and internal stakeholders.
• Adhere to team processes, regulatory requirements, and daily deadlines, ensuring all tasks are completed accurately and on time.
• Work to achieve set SLAs, KPIs, and RFT targets, prioritising your own workload according to daily workflow plans.
• Complete all necessary banking, administrative, and compliance tasks, including Anti Money Laundering (AML) checks and maintaining up-to-date records.
• Escalate issues and proactively suggest continuous improvements to enhance team processes and service delivery.
• Recognise, record, and respond to customer complaints in line with FCA guidelines to ensure good customer outcomes.
• Maintain the integrity of customer data and files, quality checking work as required, and upholding Triodos Bank's values in all interactions.

What We are looking for

To be successful in this role, you will have a strong customer focus, excellent organisational skills, and a keen attention to detail. Previous experience in banking and administration within a regulated environment is desirable. Ideally, you will have experience working to SLAs, processing customer requests, data entry, applying banking knowledge, and conducting quality checks

Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank's core values of sustainability and transparency, as well as the personal qualities to live these values.

What We are looking for

In return for your hard work and expertise, you will receive a competitive full-time equivalent salary of £26,228 - £27,336 (actual salary up to £16,401) depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.

Pension & Insurance

• Non-contributory pension scheme offering 8% salary in your first year and 10% salary thereafter
• Life Assurance (worth 4 times basic pay)
• Income Protection
• Private Medical Insurance

Health & Wellbeing

• 27 days' holiday (full-time equivalent) plus bank holidays, rising to 30 days after 2 years
• A buy and sell holiday scheme
• 1 wellbeing day and £200 wellbeing allowance per year
• Vitality Leave - a part paid sabbatical of up to 3 months after you've been with us for 5 years, and every 7 years thereafter
• Company sick pay
• Health Cash Plan

Family

• Company maternity, adoption and partners' pay including additional leave for premature births
• 5 days fully paid carers' leave
• 10 days fully paid fertility leave
• 10 days fully paid miscarriage leave

Other

• Colleague recognition scheme
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme

Our Commitment to Inclusion

At Triodos Bank, we are committed to building a diverse and inclusive organisation. We particularly welcome applications from underrepresented groups and neurodiverse candidates, and we value different career paths and lived experiences.

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