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For Companies At a Glance
- Tasks: Provide top-notch customer support and troubleshoot issues for our large enterprise clients.
- Company: Join Trintech, a multi-award-winning cloud-based Fintech provider making waves in the industry.
- Benefits: Enjoy a hybrid work schedule with flexibility and a vibrant office culture in London.
- Why this job: Be part of a dynamic team that values problem-solving and fosters a supportive work environment.
- Qualifications: Client-facing experience or relevant degree in Accounting & Finance is essential.
- Other info: We embrace diversity and are committed to accommodating all applicants throughout the recruitment process.
The predicted salary is between 28800 - 48000 £ per year.
Trintech is a multi-award-winning cloud-based Fintech provider and we are looking for an ambitious and self-motivated Support Consultant to join our Enterprise team in EMEA. This will be a client-facing role working with our Large Enterprise customers across the region. In this role you will trouble-shoot, problem-solve, and identify issues and opportunities for product improvement. We have a hybrid working schedule and require you to be in the London office twice a week.
WHAT YOU’LL DO
- Provide exemplary customer service by being prompt, efficient and empathetic.
- Play a pivotal role in maintaining a positive customer relationship.
- Use your business, analytical and product skills to understand customer issues and diagnose root cause and required corrective actions for 1-2 Trintech products.
- Assess customer business impact of reported problems and help resolve them as efficiently as possible.
- Ensure resolutions are provided within required customer time frames and business deadlines.
- Use SQL and database knowledge to write custom scripts to gather information and fix data issues.
WHO YOU ARE
- Client facing support experience or relevant Degree/Certifications or work experience in Accounting & Finance.
- Solutions based mind-set! A passion for problem solving and the ability to think critically under pressure.
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Support Consultant employer: Trintech
Contact Detail:
Trintech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant
✨Tip Number 1
Familiarise yourself with Trintech's products and services. Understanding the specific solutions they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL and database skills. Since the role requires writing custom scripts to resolve data issues, being able to showcase your technical proficiency in this area will set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved processes.
✨Tip Number 4
Emphasise your soft skills during the interview. Since this is a client-facing role, showcasing your ability to communicate effectively, empathise with customers, and maintain positive relationships will be crucial.
We think you need these skills to ace Support Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Support Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any client-facing support experience or relevant qualifications in Accounting & Finance. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Showcase Your Skills: Mention your analytical skills and familiarity with SQL and databases. If you have experience writing custom scripts or resolving data issues, be sure to include this in your application to show your technical capabilities.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with Trintech's core values of being Humble, Empowered, Reliable, and Open, and express your commitment to providing exemplary customer service.
How to prepare for a job interview at Trintech
✨Showcase Your Customer Service Skills
As a Support Consultant, you'll need to demonstrate your ability to provide exemplary customer service. Prepare examples of how you've efficiently resolved customer issues in the past, highlighting your empathy and promptness.
✨Demonstrate Problem-Solving Abilities
Trintech values a solutions-based mindset. Be ready to discuss specific instances where you've identified problems and implemented effective solutions, especially under pressure. This will show your critical thinking skills.
✨Familiarise Yourself with SQL and Databases
Since the role requires knowledge of SQL and database management, brush up on your skills. Be prepared to discuss how you've used these tools in previous roles to troubleshoot and resolve data issues.
✨Align with Company Values
Trintech has core values that guide their culture. Research these values—Humble, Empowered, Reliable, and Open—and think of examples from your experience that reflect these traits. This will help you connect with the interviewers on a cultural level.
