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For Companies At a Glance
- Tasks: Support project setup, billing, reporting, and process optimisation in a dynamic team.
- Company: Join Trintech, a multi-award-winning cloud-based Fintech provider making waves in the industry.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values humility, empowerment, reliability, and openness while driving impactful change.
- Qualifications: 3+ years in operations or project coordination, with strong Salesforce and financial operations experience.
- Other info: We welcome diverse applicants and provide accommodations throughout the recruitment process.
The predicted salary is between 43200 - 72000 £ per year.
Trintech is a multi-award-winning cloud-based Fintech provider and we are seeking an analytical and collaborative Operations Manager to join our dynamic EMEA Professional Services team! You’ll be the operational engine supporting project setup, billing, reporting, and process optimization. You’ll collaborate closely with Sales, Delivery, Finance, and Legal, helping ensure that every services engagement runs smoothly and efficiently—behind the scenes and in front of customers.
WHAT YOU'LL DO
- Create and maintain Salesforce projects, ensuring clean data and accurate setup
- Track billing milestones and coordinate with Finance for timely invoicing
- Build and maintain dashboards and reports in Salesforce for leadership visibility
- Partner with Sales and Legal to draft and align Statements of Work (SOWs)
- Keep services documentation and templates up to date (SOWs, pricing, resource forecasts)
- Support pre-sales scoping and delivery planning
- Coordinate with global teams to ensure consistent processes across regions
- Handoff project summaries to Customer Success after go-lives
- Contribute to collateral updates and internal service playbooks
- Drive continuous improvements in how we deliver and scale services
WHO YOU ARE
- 3+ years in operations, project coordination, or professional services (SaaS/consulting preferred)
- Strong hands-on experience in Salesforce, especially project setup & reporting
- Solid understanding of financial operations and billing processes
- Excellent attention to detail and structured in how you manage processes
- Strong communicator, comfortable working cross-functionally
- Familiarity with project planning tools (PM certification is a plus)
- BI/reporting tool experience (e.g., Salesforce reports, Power BI, Excel pivots)
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
Should you require accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Operations Manager, Professional Services (London Area) employer: Trintech
Contact Detail:
Trintech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager, Professional Services (London Area)
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for the Operations Manager role. Consider taking a quick online course or tutorial to brush up on project setup and reporting features, which will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of Trintech, especially those in operations or professional services. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare specific examples of how you've optimised processes in previous roles. Being able to demonstrate your analytical skills and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've successfully collaborated with cross-functional teams in the past. This is crucial for the role, so having concrete examples ready will make a strong impression.
We think you need these skills to ace Operations Manager, Professional Services (London Area)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Manager position at Trintech. Understand the key responsibilities and required skills, such as experience with Salesforce and financial operations.
Tailor Your CV: Customise your CV to highlight relevant experience in operations, project coordination, and professional services. Emphasise your hands-on experience with Salesforce and any familiarity with project planning tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and collaborative nature. Mention specific examples of how you've successfully managed projects or improved processes in previous roles, aligning them with Trintech's core values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Operations Manager role.
How to prepare for a job interview at Trintech
✨Know Your Salesforce Inside Out
Since the role heavily involves Salesforce for project setup and reporting, make sure you brush up on your Salesforce skills. Be prepared to discuss your experience with creating projects, maintaining data integrity, and generating reports.
✨Demonstrate Your Financial Acumen
Understanding financial operations and billing processes is crucial for this position. Be ready to share examples of how you've managed billing milestones or coordinated with finance teams in previous roles.
✨Showcase Your Communication Skills
As the role requires collaboration across various departments, highlight your strong communication abilities. Prepare examples of how you've successfully worked with sales, legal, and delivery teams to ensure smooth project execution.
✨Emphasise Continuous Improvement
Trintech values continuous improvement, so come prepared with ideas on how you can enhance service delivery and operational efficiency. Discuss any past experiences where you've implemented process optimisations or contributed to service playbooks.
