At a Glance
- Tasks: Manage enterprise customer relationships and drive their success on our platform.
- Company: Join an award-winning AI-driven Fintech SaaS company with a vibrant culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a supportive environment that values humility, empowerment, reliability, and openness.
- Why this job: Be a strategic partner to high-value clients and make a real impact.
- Qualifications: Fluent in French with 2-3 years of experience in Customer Success or account management.
The predicted salary is between 60000 - 80000 € per year.
Trintech is an award-winning AI driven Fintech SaaS organisation and we are seeking an Enterprise Customer Success Manager to be a strategic partner to some of our most complex and high-value customers, owning their outcomes, their growth, and their long-term success on our platform. You will operate at the intersection of commercial acumen, executive influence, and deep product expertise. If you are energised by turning customers into advocates, driving measurable business value, and building the kind of partnerships that make churn a non-conversation, this role was written for you.
Who You Are
- Professional fluency in French
- You have 2-3 years of enterprise Customer Success or strategic account management experience in a SaaS environment, with a proven track record of owning complex, multi-stakeholder accounts at significant ARR
- You are commercially sharp - you understand NRR, GRR, and renewal economics, and you take personal ownership of the revenue outcomes tied to your portfolio without needing to be told why they matter
- You are a natural executive communicator, equally comfortable presenting ROI to a CFO as you are troubleshooting with an ops lead; you build trust at every level of a customer organisation
- You think and act like a strategic advisor, not a reactive problem-solver. You anticipate risk before it surfaces, prescribe solutions before customers ask, and consistently operate three steps ahead of the account
- You are data-driven and structured in how you manage your portfolio. You use health scores, engagement signals, and platform data to make decisions and prioritise your time, not gut feel alone
- You are a skilled relationship architect. You build multi-threaded relationships deliberately, mapping economic buyers, champions, and end users with equal intention
- You have domain fluency in Finance, Accounting, or financial close processes, or the intellectual curiosity and track record to develop it fast. You know your customers' world, not just your product
- Familiarity with Gainsight and Salesforce is a strong advantage - you're comfortable working in a CS platform to manage account health, and in a CRM to track activity.
What You'll Do
- Own the full customer lifecycle for a portfolio of Large Enterprise accounts from onboarding through to renewal and expansion with clear accountability for NRR, GRR.
- Build and execute Joint Success Plans for every account, anchoring every engagement to the customer's strategic business outcomes and ensuring measurable ROI is documented, tracked, and communicated consistently
- Lead Executive Business Reviews at C-suite level, delivering compelling value narratives that connect platform usage to business impact and that make the renewal and expansion conversation a natural next step, not a negotiation
- Identify and generate expansion leads by deeply understanding your customers' growth challenges, surfacing expansion opportunities, and partnering with Sales to convert them
- Proactively manage account health using your CS platform (Gainsight or equivalent), executing risk playbooks early and with urgency, and escalating with clear context and a recommended path forward
- Build a portfolio of active customer advocates, securing case studies, peer references, G2/Gartner reviews, and EBR-ready success stories that contribute to pipeline, retention, and market credibility
- Act as the Voice of the Customer internally - synthesising account-level insights into structured product feedback, collaborating closely with Product, Sales, and Support to influence roadmap and remove blockers that threaten retention
What Success Looks Like in Year One
- You are consistently meeting or exceeding retention targets, with a strong handle on account risk and no major surprises
- Every account has a live, updated Joint Success Plan
- You have established C-suite relationships in 80%+ of your accounts
- You have contributed a meaningful number of expansions
- At least three of your accounts are active customer advocates
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
Enterprise Customer Success Manager (French Speaking) employer: Trintech, Inc.
Trintech is an exceptional employer that champions a culture of empowerment and collaboration, making it an ideal place for an Enterprise Customer Success Manager. With a strong focus on employee growth, you will have the opportunity to build strategic partnerships with high-value clients while working in a hybrid environment in London, where innovation meets a supportive team atmosphere. Our commitment to core values ensures that every team member feels valued and inspired to achieve excellence in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (French Speaking)
✨Tip Number 1
Network like a pro! Reach out to current employees at Trintech or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Think of specific examples from your past roles that showcase your ability to drive customer success and manage complex accounts. We want to hear how you turned challenges into wins!
✨Tip Number 3
Show off your data-driven mindset! Be ready to discuss how you've used metrics and insights to improve customer relationships and outcomes. This is key for a Customer Success Manager, so let’s highlight your analytical skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows you’re proactive and genuinely interested in joining the team!
We think you need these skills to ace Enterprise Customer Success Manager (French Speaking)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in SaaS and your fluency in French, as these are key aspects we’re looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven customer success and managed complex accounts. We love seeing measurable outcomes, so include any relevant metrics!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for customer success and how it aligns with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Trintech, Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics like NRR and GRR. Be ready to discuss how you've used these metrics in your previous roles to drive customer success and retention. This shows you understand the business side of customer success.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to communicate effectively with different stakeholders, from C-suite executives to operational teams. Practise articulating complex ideas simply and clearly, as this is crucial for building trust and rapport.
✨Demonstrate Strategic Thinking
Think about how you've proactively managed accounts in the past. Be ready to share specific instances where you anticipated risks and provided solutions before they became issues. This will illustrate your ability to act as a strategic advisor.
✨Familiarise Yourself with Relevant Tools
If you're familiar with Gainsight or Salesforce, mention it! If not, take some time to learn the basics. Being comfortable with these tools can set you apart, as they are essential for managing account health and tracking engagement.
