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- Tasks: Lead a dynamic team and deliver exceptional customer experiences in a fast-paced retail environment.
- Company: Join Trinny London, one of Europe’s fastest-growing beauty brands, founded by Trinny Woodall.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations!
- Why this job: Be part of a brand revolutionising makeup and skincare while inspiring others.
- Qualifications: Experience in retail makeup artistry and a passion for beauty.
- Other info: We celebrate diversity and welcome ambitious individuals from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Location - Voisins Department Store, Jersey
We have an exciting opportunity for a Team Leader to join our sparkling new Jersey team! Reporting to the Business Manager, you will support in aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the counter, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.
Your key responsibilities are:
- Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all.
- Delivering impeccable customer service, sharing your knowledge with each customer.
- Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you.
- Ability to work in a fast-paced environment to achieve and exceed KPIs.
- Feed on the buzz of achieving your goals and being the best you can be.
- Working with our education and training team to continually offer best-in-class makeup advice and services.
- Staying up to date with the latest skincare and makeup trends, improve your product knowledge and elevating your artistry.
- Driving sales in order to reach daily and monthly sales targets.
- Assist your Business Manager with planning events to increase sales and footfall.
- Completing and distributing rotas via our HR system and rota system.
- Motivating and inspiring the team to improve their artistry & product knowledge.
The essential skills and experience required to succeed in this role are:
- Experience in a retail makeup artist position, ideally within the luxury sector.
- Passionate for makeup and skincare.
- Experience with customer relationship management and data capture targets.
- Adaptable and confident with an ever-changing, fast-paced and high-pressured environment.
- Positive and can-do attitude.
- Strong communication and mathematical skills.
- Comfortable and motivated by working towards and exceeding targets and KPIs.
- Organised, punctual and flexible to work retail hours, including bank holidays and weekends.
- Personable with a customer-centric mindset.
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge. We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
- Welcome Trinny London Starter Stack.
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation.
- Competitive commission structure.
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).
Equal Opportunities: We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Team Leader employer: Trinny London
Contact Detail:
Trinny London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Trinny London's products and values. This way, you can show off your passion for makeup and skincare, and how you can embody the brand's mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Remember, it’s all about making them feel special and understood, just like Trinny London does!
✨Tip Number 3
Show your adaptability! Be ready to discuss how you've thrived in fast-paced environments before. Highlighting your experience in retail or beauty will help us see how you can handle the buzz at Voisins Department Store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for makeup and skincare shine through! We want to see how passionate you are about helping customers feel their best every day.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or as a makeup artist. We’re looking for those who can adapt their style to meet customer needs, so share specific examples that showcase your skills!
Be Personable: Remember, we value strong communication skills! Use your application to demonstrate how you connect with customers and build lasting relationships. A friendly tone goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trinny London
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Trinny London's makeup and skincare range. Familiarise yourself with the key ingredients, benefits, and how they can help customers. This will not only show your passion for the brand but also demonstrate your ability to connect with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs. This will highlight your customer-centric mindset and adaptability, which are crucial for the Team Leader role.
✨Demonstrate Your Leadership Qualities
As a Team Leader, you’ll need to inspire and motivate your team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team or project. This could include how you’ve helped others improve their skills or how you’ve managed challenges in a fast-paced environment.
✨Stay Current with Trends
Make sure you’re up to date with the latest trends in makeup and skincare. Bring up recent innovations or popular products during your interview to show that you’re engaged with the industry. This will reflect your commitment to continuous learning and your ability to elevate your artistry.
