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- Tasks: Lead a dynamic team and manage the daily operations of our Manchester counter.
- Company: Join Trinny London, one of Europe’s fastest-growing beauty brands.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations.
- Why this job: Be part of a mission to empower customers with innovative beauty products.
- Qualifications: Experience in team leadership and a passion for makeup and skincare.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
Role: Counter Manager
Location: Manchester
Hours: Full time
Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Manchester team located in Harvey Nichols. This role will report into the Regional Manager and be responsible for the day-to-day running of our Manchester counter. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.
Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
- Lead your team from the front by achieving your own targets.
- Improving your product knowledge and remaining up to date with beauty trends.
- Conducting appointments and elevating your artistry.
- Always demonstrating a customer-centric approach.
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business.
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system.
- Oversee the execution of inventory checks, stock counts and visual merchandising.
- Accurately follow health and safety procedures.
- Utilise retail management and team meetings to feedback on your counter’s performance.
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary.
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources.
- Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress.
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary.
Requirements
- Experience leading a team, ideally within the luxury sector.
- Passionate for makeup and skincare.
- Proven experience leading a team to success within the retail industry.
- Adaptable and confident with an ever-changing environment.
- Positive and can-do attitude.
- Strong communication and mathematical skills.
- Comfortable working towards and exceeding KPIs.
- Punctual and organised.
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.
Benefits
- Welcome Trinny London Starter Stack.
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation.
- Competitive commission structure.
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).
Equal Opportunities
We celebrate diversity within our customers, our products, and within the team.
Counter Manager (Hiring Immediately) in Manchester employer: Trinny London
Contact Detail:
Trinny London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager (Hiring Immediately) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Trinny London’s products, values, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience leading teams and how you can bring that fearless passion to the Manchester counter. Make it personal and relatable – we want to see the real you!
✨Tip Number 3
Show off your artistry skills! Bring a portfolio or examples of your work to demonstrate your makeup and skincare knowledge. This is your chance to shine and prove you can elevate the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Trinny London family.
We think you need these skills to ace Counter Manager (Hiring Immediately) in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for makeup and skincare shine through! We want to see how passionate you are about the beauty industry and how you can bring that energy to our Manchester team.
Tailor Your Application: Make sure to customise your application to highlight your experience leading a team in the retail sector. We’re looking for someone who can adapt their style to suit different customers, so share examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the Counter Manager role. Remember, we want to know how you can help us achieve our goals!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Trinny London family!
How to prepare for a job interview at Trinny London
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Trinny London’s product range. Familiarise yourself with the key ingredients, benefits, and how they stand out in the beauty market. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team, so be prepared to discuss your previous leadership experiences. Think of specific examples where you motivated your team or improved performance. Highlighting your ability to adapt and thrive in a fast-paced environment will resonate well with the interviewers.
✨Emphasise Customer-Centric Approach
Trinny London values a customer-centric approach, so come ready to share how you've successfully engaged with customers in the past. Discuss any strategies you've used to enhance customer experience and how you can apply those to the role. This will demonstrate that you understand the importance of customer satisfaction.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your interest in the role and helps you gauge if Trinny London is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.